How to add knowledge to a management pack

  • Članak
  • 2 min. za čitanje

Important

This version of Operations Manager has reached the end of support, we recommend you to upgrade to Operations Manager 2022.

System Center Operations Manager management packs include knowledge for rules, monitors, and alerts that helps you identify problems, causes, and resolutions.

Knowledge is referred to as product knowledge or company knowledge. Product knowledge is embedded in a rule or monitor when it is authored. Company knowledge is added by management group administrators to expand the troubleshooting information and provide company-specific information for operators. Administrators can use company knowledge to document any overrides implemented for a monitor or rule, along with the explanation for the customization and any other information that might be useful.

Operations Manager stores company knowledge in a management pack. Sealed management packs cannot be modified, so Operations Manager saves customizations such as company knowledge in a custom management pack. By default, Operations Manager saves all customizations to the Default Management Pack. As a best practice, you should instead create a separate management pack for each sealed management pack you want to customize.

Tip

To avoid losing your company knowledge, be sure to back up custom management packs as part of your general backup routine.

To add or edit company knowledge, the computer must meet the following software requirements:

To add or edit company knowledge, you must have the Author or Administrator user role.

To edit company knowledge

  1. Open the Operations console with an account that is a member of the Operations Manager Author or Administrator role.

  2. Click Authoring.

  3. Locate the monitor or rule to be documented.

  4. Click Properties under Actions, or right-click the monitor name and select Properties from the shortcut menu.

  5. Click the Company Knowledge tab.

  6. In the Management pack section, select a management pack in which to save the company knowledge.

  7. Click Edit to launch Microsoft Office Word.

  8. Add or edit text as desired.

    The company knowledge tab displays only the sections of the Word document with custom text.

  9. On the File menu, click Save to save your changes.

    Important

    Do not close Word.

  10. Return to the company knowledge tab and click Save, and then click Close. This will close both the properties dialog box and Word.

Next steps