Deleting Push Data
In the context of Push Notifications, your customer's data can reside in one of three areas:
- Custom value pairs used for audience segmentation
- Audience definition and description
- Push Notification: message details, or the campaign description.
If you are collecting custom properties from your customers and using them for Push Notifications, each of these values are associated with a unique install ID.
To handle a delete request for a Data Subject, you must first to export all data and look for the install ID associated with the requestor. Once you have the install ID, you can send a request to delete data associated with it.
- Export all device information
- Find the customer information, and retrieve the installation ID for that specific device
- Use the App Center Delete API to delete device information for that specific device.
Audience definition and description
If you are sending push notifications to an audience, this method will help you learn how to delete an audience. Here are the steps to get the audience information:
1. Retrieve all Audiences under your App
Use the App Center Analytics List Audiences API to retrieve all Audience information under your app:
2. Get the Audience name(s) which has customer information
Go through the list retrieved in step 1, search for any audience information containing your customer’s information, and generate a list of according audience name(s).
3. Make an API call to delete the audience
For each audience name found in in Step 2, use the App Center Analytics Delete Audience API to delete the audience:
Push Notification: message details, or the campaign description
Every time you send a push notification (campaign), the push notification details and stats are stored under a unique Notification ID. This information may potentially contain personal information associated with users targeted by these push notifications.
1. Retrieve all Push Notifications under your App
The App Center Push List API retrieves all Push Notifications for your App:
2. Get the Push Notification ID(s) for the Push Notification containing the customer’s information
Search through all Push Notifications, find the notification containing your customer’s personal information, and generate a list of associated Push Notification IDs.
3. Delete the relevant notifications
Call the App Center Push Delete API for each Push Notification: