Erweiterte analytische Berichte in Service Manager
Wichtig
Diese Version von Service Manager das Ende des Support erreicht hat. Es wird empfohlen, dass Sie ein Upgrade auf Service Manager 2019 durchführen.
Die folgenden analytischen Berichte, die als OLAP-Datencubes (Microsoft Online Analytical Processing) dargestellt werden, sind in Service Manager. Die Datencubes, die in der Service Manager enthalten sind, enthalten Measures und Dimensionen.
Dimensionen
Die folgenden Dimensionen sind in verschiedenen Datencubes enthalten. Allerdings enthalten nicht alle Datencubes jede Dimension.
- WorkItemDim
- ConfigItemDim
- UserDim
- ComputerDim
- ChangeRequestDim
- ReviewerDim
- SerivceDim
- ConfigItemObjectStatus
- ConfigItemAssetStatus
- ActivityStatus
- ActivityPriority
- ActivityArea
- ActivityStage
- ChangeStatus -Change Category
- ChangePriority
- ChangeImpact
- ChangeRisk
- ChangeImplementationResults
- ChangeArea
- ReviewerDecision
- ServiceStatus
- ServiceClassification
- ServicePriority
- DateDim
- DeletionStatusDim
- OperatingSystemDim
- ProcessorDim
- NetworkAdapterDim
- LogicalDiskDim
- PhysicalDiskDim
- DeployedComputerDim
- SLAConfigurationDim
- SLAMetricDim
- SLADatePropertyTimeMetricDim
- CalendarDim
- WorkItemGroupDim
- BillableTimeDim
- IncidentDim
- ProblemDim
- ReleaseRecordDim
- SLAInstanceStatus
- IncidentStatus
- IncidentSource
- IncidentTierQueues
- IncidentClassification
- IncidentResolutionCategory
- IncidentImpact
- IncidentEncy
- ProblemStatus
- ProblemSource
- ProblemClassification -ProblemResolution
- ReleaseStatus
- ReleaseType
- ReleaseCategory
- ReleasePriority
- ReleaseImpact
- ReleaseRisk
- ReleaseImplementionResults
- ReleaseTemplate
- ReviewActivityDim
- ServiceRequestDim
- RequestOfferingDim
- ServiceOfferingDim
- OfferingDim
- ReviewActivityApproval
- ServiceRequestStatus
- ServiceRequestTemplate
- ServiceRequestPriority
- ServiceRequestEncy
- ServiceRequestSource
- ServiceRequestImplementationResults
- ServiceRequestArea
- ServiceRequestSupportGroup
- OfferingStatus
- ServiceOfferingCategory
- ConfigurationManagerCollectionDim
- PowerActivityRecordEventType
- SoftwareUpdateDim
Arbeitselement-Datencube
Der Datencube für Arbeitselemente enthält folgende Measures:
- SLAInstanceInformationCount
- SLAInstanceStatusCount
- SLAConfigurationHasMetricCount
- SLAConfigurationHasCalendarCount
- WorkItemGroupContainsWorkItemCount
- WorkItemIsAboutConfigItemCount
- WorkItemCreatedByUserCount
- WorkItemAssignedToUserCount
- WorkItemAffectedByUserCount
- WorkItemRelatesToConfigItemCount
- WorkItemRelatesToWorkItemCount
- WorkItemHasBillableTimeCount
- BillableTimeBilledByUserCount
- TotalTimeMeasure
- IncidentStatusDurationCount
- IncidentStatusCount
- IncidentResolutionByUserCount
- IncidentPrimaryUserCount
- IncidentIsAboutConfigItemCount
- IncidentCreatedByUserCount
- IncidentAssignedToUserCount
- IncidentAffectedByUserCount
- IncidentRelatesToConfigItemCount
- IncidentRelatesToWorkItemCount
- IncidentHasBillableTimeCount
- IncidentRelatesToProblemCount
- IncidentSLAInstanceInformationCount
- WorkItemGroupContainsIncidentCount
- ProblemResolutionByUserCount
- ProblemIsAboutConfigItemCount
- ProblemCreatedByUserCount
- ProblemAssignedToUserCount
- ProblemAffectedByUserCount
- ProblemRelatesToConfigItemCount
- ProblemRelatesToWorkItemCount
- ProblemHasBillableTimeCount
- ProblemSLAInstanceInformationCount
- ReleaseIsAboutConfigItemCount
- ReleaseCreatedByUserCount
- ReleaseAssignedToUserCount
- ReleaseSLAInstanceInformationCount
- WorkItemIsAboutComputerCount
- WorkItemIsAboutServiceCount
- ServiceContainsConfigItemCount
- ServiceContainsComputerCount
- WorkItemDimCount
- SLAConfigurationDimCount
- SLAMetricDimCount
- SLADatePropertyTimeMetricDimCount
- CalendarDimCount
- WorkItemGroupDimCount
- ConfigItemDimCount
- UserDimCount
- BillableTimeDimCount
- TimeWorkedSum
- IncidentDimCount
- IncidentsResolvedCount
- IncidentsResolvedWithinTargetResolutionTimeCount -IncidentsResolutionTimeInHoursSum
- IncidentsPastTargetResolutionTimeCount
- ProblemDimCount
- ReleaseRecordDimCount
- ReleasesImplementedOnScheduleCount
- ComputerDimCount
- ServiceDimCount
Datencube für die Energieverwaltung
Der Datencube für die Energieverwaltung enthält folgende Measures:
- ComputerHostsOperatingSystemCount
- DeployedComputerRunsWindowsComputerCount
- ConfigManagerCollectionHasComputerCount
- Stunde0
- Stunde1
- Stunde2
- Stunde3
- Stunde4
- Stunde5
- Stunde6
- Stunde7
- Stunde8
- Stunde9
- Stunde10
- Stunde11
- Stunde12
- Stunde13
- Stunde14
- Stunde15
- Stunde16
- Stunde17
- Stunde18
- Stunde19
- Stunde20
- Stunde21
- Stunde22
- Stunde23
- PowerActivityDayCount
- PowerActivityRecordEventTypeCount
- ServiceContainsConfigItemCount
- ServiceContainsComputerCount
- ComputerDimCount
- OperatingSystemDimCount
- DeployedComputerDimCount
- ConfigurationManagerCollectionDimCount
- ServiceDimCount
- ConfigItemDimCount
Datencube für Softwareupdates
Der Datencube für Softwareupdates enthält folgende Measures:
ComputerHostsOperatingSystemCount
- DeployedComputerRunsWindowsComputerCount
- ConfigurationManagerCollectionHasComputerCount
- IsInstalled
- IsMissing
- IsUnknown
- ComputerHasSoftwareUpdateCount
- ServiceContainsConfigItemCount
- ServiceContainsComputerCount
- ComputerDimCount
- OperatingSystemDimCount
- DeployedComputerDimCount
- ConfigurationManagerCollectionDimCount
- SoftwareUpdateDimCount
- ServiceDimCount
- ConfigItemDimCount
Dienstkatalog-Datencube
Der Datencube für den Dienstkatalog enthält folgende Measures:
- SLAConfigurationHasMetricCount
- SLAConfigurationHasCalendarCount
- ActivityIsAboutConfigItemCount
- ActivityCreatedByUserCount
- ActivityAssignedToUserCount
- ActivityRelatesToConfigItemCount
- ActivityRelatesToWorkItemCount
- ActivityTotalTimeMeasure
- ActivityStatusDurationCount
- ActivityStatusCount
- ReviewActivityHasReviewerCount
- ReviewerIsReviewerUserCount
- ReviewerVotedByUserCount
- ReviewActivityRelatesToConfigItemCount
- ReviewActivityAssignedToUserCount
- ReviewActivityCreatedByUserCount
- WorkItemGroupContainsServiceRequestCount
- ServiceRequestIsAboutConfigItemCount
- ServiceRequestCreatedByUserCount
- ServiceRequestAssignedToUserCount
- ServiceRequestRelatesToConfigItemCount
- ServiceRequestRelatesToWorkItemCount
- ServiceRequestAffectedUserCount
- ServiceRequestContainsActivityCount
- ServiceRequestTotalTimeMeasure
- ServiceRequestStatusDurationCount
- ServiceRequestStatusCount
- ServiceRequestSLAInstanceInformationCount
- SLAInstanceStatusCount
- ServiceRequestRelatesToRequestOfferingCount
- ServiceOfferingRelatesToRequestOfferingCount
- ServiceOfferingPublishedByUserCount
- RequestOfferingPublishedByUserCount
- ServiceOfferingOwnerCount
- RequestOfferingOwnerCount
- ServiceRelatesToServiceOfferingCount
- SLAConfigurationDimCount
- SLAMetricDimCount
- SLADatePropertyTimeMetricDimCount
- CalendarDimCount
- WorkItemDimCount
- ConfigItemDimCount
- ActivityDimCount
- UserDimCount
- ReviewerDimCount
- ReviewActivityDimCount
- WorkItemGroupDimCount
- ServiceRequestDimCount
- RequestOfferingDimCount
- ServiceOfferingDimCount -OfferingDimCount
- ServiceDimCount
Datencube für Konfigurationselement
Der Datencube für Konfigurationselemente enthält folgende Measures:
- ConfigItemRelatesToConfigItemCount
- ComputerPrimaryUserCount
- ComputerHostsOperatingSystemCount
- ComputerHostsProcessorCount
- ComputerHostsNetworkAdapterCount
- ComputerHostsLogicalDiskCount
- ComputerHostsPhysicalDiskCount
- ServiceImpactsUserCount
- ConfigItemOwnedByUserCount
- ConfigItemServicedByUserCount
- ConfigItemImpactsCustomersCount
- DeployedComputerRunsWindowsComputerCount
- ServiceContainsConfigItemCount
- ServiceContainsComputerCount
- ConfigItemDimCount
- ComputerDimCount
- UserDimCount
- OperatingSystemDimCount
- TotalRAMInMB
- ProcessorDimCount
- TotalProcessorSpeed
- NetworkAdapterDimCount
- LogicalDiskDimCount
- TotalDiskSpace
- PhysicalDiskDimCount
- ServiceDimCount
- DeployedComputerDimCount
Änderungs- und Aktivitätsverwaltungsdatencube
Der Datencube für Change-Management und Aktivitätenverwaltung enthält folgende Measures:
- WorkItemIsAboutConfigItemCount
- WorkItemCreatedByUserCount
- WorkItemAssignedToUserCount
- WorkItemRelatesToWorkItemCount
- ActivityIsAboutConfigItemCount
- ActivityCreatedByUserCount
- ActivityAssignedToUserCount
- ActivityRelatesToWorkItemCount
- ActivityIsAboutComputerCount
- ChangeRequestIsAboutConfigItemCount
- ChangeRequestCreatedByUserCount
- ChangeRequestAssignedToUserCount
- ChangeRequestRelatesToWorkItemCount
- ChangeRequestContainsActivityCount
- ChangeRequestIsAboutComputerCount
- ReviewActivityHasReviewerCount
- ReviewerIsReviewerUserCount
- ReviewerVotedByUserCount
- ReviewActivityRelatesToConfigItemCount
- ReviewActivityAssignedToUserCount
- ReviewActivityCreatedByUserCount
- WorkItemIsAboutComputerCount
- ActivityRelatesToChangeRequestCount
- ServiceContainsConfigItemCount
- ServiceContainsComputerCount
- WorkItemDimCount
- ConfigItemDimCount
- UserDimCount
- ActivityDimCount
- ActivitiesImplementedCount
- ActivitiesImplementedOnScheduleCount
- ComputerDimCount
- ChangeRequestDimCount
- ChangeRequestsImplementedCount
- ChangeRequestsImplementedOnScheduleCount
- EmergencyChangeRequestsCount
- ProcessTimePerChangeInDaysSum
- ReviewerDimCount
- ServiceDimCount