Federated knowledge search
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | 
Feb 1, 2021 |
Apr 5, 2021 |
Business value
Knowledge in organizations is typically spread across multiple sources like SharePoint sites, OneDrive, and third-party knowledge management systems. The ability to quickly find and share knowledge from as many sources as possible helps agents be more productive and resolve issues for customers more quickly.
Feature details
Customers will be able to plug an external search provider into the knowledge search experience. We'll provide connectors for SharePoint search, Microsoft search (which is the search service for Microsoft 365 apps and other external content indexed through their connectors), and cross-Dynamics 365 search. We'll add more connectors later based on customer feedback.