Request a refund for an MPN benefit
Appropriate roles: MPN partner admin | Account admin
This article lists the criteria you must meet when you request a refund for an MPN benefit.
Criteria for a refund
When requesting a refund for a Microsoft Partner Network (MPN) benefit (Action Pack, Silver level or Gold level) that you’ve purchased, your request must match the following criteria:
- The purchase was made within the last 30 days
- All benefits must not be activated/used
- Product keys must not be viewed (even if they are not activated)
Tax refunds, for tax exempt partners, are available for one year.
If you had a Silver membership offer, and you used the 25% Gold membership discount to upgrade to a Gold membership offer, you are not eligible for a Silver refund (even if you paid for Silver membership within 30 days and have not used the benefits).