Request a refund for an MPN benefit

Appropriate roles: MPN partner admin | Account admin

This article lists the criteria you must meet when you request a refund for an MPN benefit.

Criteria for a refund

When requesting a refund for a Microsoft Partner Network (MPN) benefit (Action Pack, Silver level or Gold level) that you’ve purchased, your request must match the following criteria:

  • The purchase was made within the last 30 days
  • All benefits must not be activated/used
  • Product keys must not be viewed (even if they are not activated)

Tax refunds, for tax exempt partners, are available for one year.


If you had a Silver membership offer, and you used the 25% Gold membership discount to upgrade to a Gold membership offer, you are not eligible for a Silver refund (even if you paid for Silver membership within 30 days and have not used the benefits).

Next steps