Technical Presales and Deployment services (TPD)

Appropriate roles: Any MPN user account in an organization with an active competency or Microsoft Action Pack.

Summary

Use Technical Presales and Deployment services (TPD) for remote, personalized, one-to-one consultations to build your technical capabilities faster, so you can increase sales, deploy more effectively, and accelerate app development.

All Cloud or Hybrid solutions are supported, in addition to on-premises Windows 10, Windows Server, and Microsoft SQL Server.

Offer type Number of advisory hours Technical presales
Gold 50 Unlimited
Silver 20 Unlimited
Action Pack (MAPS) 5 Deducts Advisory Hours

Only partners with a competency (Gold or Silver) or Microsoft Action Pack are eligible for service. Service isn’t provided to customers or partners/resellers who don’t have a competency or Microsoft Action Pack, including scenarios in which they are in the same call as an eligible partner.

Sign in with any MPN-associated user account to Create a Technical Presales and Deployment Services (TPD) request.

Delivery Scenarios

  • Technical Presales Consultations are used for defining value proposition, providing cost estimates, technical licensing, managing customer objections, responding to competitor messaging, demonstrating technical solutions, proof-of-concepts, or architecture planning and design leading to a Statement of Work.

    • Not Supported: Sales pipeline planning, end-customer discussions, training delivery, licensing pricing, and price lists.
  • Deployment Consultations are used for architecture planning and design guidance, best practices, deployment guidance, product references, and documentation.

    • Not Supported: Break-fix support/troubleshooting, hotfixes, on-site services, long-term consulting (over 25 hours per engagement), training delivery, direct-to-customer support, or hands-on support in a production environment.
  • Marketplace Consultations are used for how to publish your solution for ongoing lead generation in the Microsoft commercial marketplace. For developers, service configuration, architecture or design consultations, migration from on-premises solutions, assistance with application coding focused on technical knowledge transfers (includes sample code and best practice sharing), and application publishing assistance.

    • Not Supported: Code reviews/troubleshooting/performance tuning, application development beyond light proof-of-concepts.

In-scope products and services

The following products and services are in-scope for TPD:

  • Microsoft 365: All Microsoft Office 365 components, such as Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Yammer, Project Online, Skype for Business Server 2019, Enterprise Mobility + Security, Microsoft Intune, Azure Active Directory, Azure Information Protection

    • Out of Scope: Exclusively on-premises Office Servers – Exchange and SharePoint
  • Business Applications: Microsoft Dynamics 365 (online), Microsoft Power Platform (Power Apps, Power Automate, Power BI)

    • Out of Scope: Exclusively on-premises versions of Dynamics 365, GP, SL, AX, NAV
  • Microsoft Azure: All Microsoft Azure solutions and related services, such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Data and Artificial Intelligence (AI) services, Developer services, Azure Stack or Cloud services used to develop gaming or Mixed Reality solutions

    • Out of Scope: Requests specifically related to hardware devices, such as HoloLens and Xbox
  • Windows Server and SQL Server: Within Mainstream support as governed by the product lifecycle

    • System Center includes related products, such as System Center Configuration Manager (SCCM), if related to cloud or hybrid scenarios
  • Windows 10: Windows 10 operating system, devices, universal apps

  • Products in Private or Public Preview: Help is provided on a best-effort basis, for non-production environments, and with no guarantee of information availability or response time

Submit a technical presales and deployment services request

Your TPD benefits are automatically activated and available to all MPN-associated users.

To view your technical benefits in Partner Center:

  1. Use your MPN-associated account to sign in to the Partner Center dashboard, select the Benefits tile, then select Technical benefits.

    Note

    If your account is only associated to the Cloud Solution Provider (CSP) program and not associated with MPN, you'll see the error message, “You are not authorized for this action. You must have an MPN-associated account."

  2. The Technical benefits page appears with a list of technical support benefits available for your Gold, Silver, or Microsoft Action Pack membership offers.

    Note

    If you have no active Membership offers, you'll see the message “Looks like you don't have any benefits yet.” If your company has active membership offers but you can’t see them, you may have signed in using the wrong account. To check your account, select the Account icon at the top right of the page, and then select Sign-in with another account (if required).

  3. Select Submit technical presales and deployment request.

    Technical presales and deployment benefits.

  4. Use Search Products and enter the relevant product. If you get too many results, you can filter based by solution area, or browse topics to filter each taxonomy level.

    Technical presales and deployment benefits - Search Products.

    Note

    If you require a Cloud Consult as part of your Advanced Support for Partners (ASfP) or Premier Support for Partners (PSfP) support plan, contact your support account manager (SAM).

  5. Complete the form and submit. Make sure you include the full international dial code with your phone number. For countries that cover multiple time zones (for example, the United States or Russia), indicate your time zone and preferred working hours.

    Important

    Be sure to select the relevant country (or region) and language because these determine where your request is routed.

  6. The confirmation page shows the support request number and description. You’ll also receive a confirmation email from Partner Center with the case number.

Next steps