"When you create a PostScript file you have to send the host fonts." Error message when you try to send a report as a .pdf file to an e-mail recipient from Microsoft Dynamics GP

This article provides a solution to an error that occurs when you try to send a report as a .pdf file to an e-mail recipient from Microsoft Dynamics GP.

Applies to:   Microsoft Dynamics GP
Original KB number:   915467

Symptoms

When you try to send a report as a .pdf file to an e-mail recipient from Microsoft Dynamics GP and from Microsoft Business Solutions - Great Plains, you receive the following error message:

When you create a PostScript file you have to send the host fonts. Please go to the printer properties, "Adobe PDF Settings" page and turn OFF the option "Do not send fonts to Distiller" appears.

You continue to receive this error message after you follow these steps to turn off the Do not send fonts to Distiller option:

  1. Select Start, and then select Printers and Faxes.
  2. Right-click Adobe PDF, and then select Properties.
  3. On the General tab, select Printing Preferences.
  4. Select the Do not send fonts to "Adobe PDF" check box, and then select OK.
  5. On the Advanced tab, select Printing Defaults.
  6. Select the Do not send fonts to "Adobe PDF" check box.
  7. Start Microsoft Great Plains.

Resolution

Microsoft Dynamics GP
To resolve this problem, complete steps 1-6 in the Workaround section.

Microsoft Business Solutions - Great Plains 8.0
To resolve this problem, complete steps 1-6 of the Workaround section, and then obtain the latest service pack for Microsoft Business Solutions - Great Plains 8.0.

Workaround

To work around this problem, follow these steps.

Adobe 6.0 and Adobe 7.0

  1. Select Start, and then select Printers and Faxes.
  2. Right-click Adobe PDF, and then select Properties.
  3. On the General tab, select Printing Preferences.
  4. Select to clear the Do not send fonts to "Adobe PDF" check box.
  5. On the Advanced tab, select Printing Defaults.
  6. Select to clear the Do not send fonts to "Adobe PDF" check box.
  7. Start Microsoft Great Plains.
  8. In Microsoft Great Plains, select Print Setup on the File menu.
  9. In the Name list, select Adobe PDF, and then select Properties.
  10. On the Adobe Default Settings tab, select the Do not send fonts to "Adobe PDF" check box. Then, select to clear the Do not send fonts to "Adobe PDF" check box.
  11. Select OK two times.

Adobe 8.0

  1. Select Start, and then select Printers and Faxes.
  2. Right-click Adobe PDF, and then select Properties.
  3. On the General tab, select Printing Preferences.
  4. Select to clear the Rely on System fonts only; do not use document fonts check box.
  5. On the Advanced tab, select Printing Defaults.
  6. Select to clear the Rely on System fonts only; do not use document fonts check box.
  7. Select OK two times.

Status

Microsoft Dynamics GP 10.0
Microsoft has confirmed that it's a problem in the Microsoft products that are listed in the Applies to section.

Microsoft Dynamics GP 9.0
Microsoft has confirmed that it's a problem in the Microsoft products that are listed in the Applies to section.

Microsoft Business Solutions - Great Plains 8.0
Microsoft has confirmed that it's a problem in the Microsoft products that are listed in the Applies to section. This problem was first corrected in Microsoft Business Solution - Great Plains 8.0 Service Pack 4a.

More information

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