You must have the Microsoft Save as PDF or XPS add-in for 2007 Microsoft Office

This article provides a solution to an error that occurs when you try to send a SOP Invoice via email in Microsoft Dynamics GP.

Applies to:   Microsoft Dynamics GP
Original KB number:   2424823

Symptom

When trying to send a SOP Invoice via email in Microsoft Dynamics GP, the user is getting the following message:

"You must have the Microsoft Save as PDF or XPS add-in for 2007 Microsoft Office to send documents."

Cause

Various causes, but typically, the install of Microsoft Office wasn't complete.

Resolution

Review the below to troubleshoot this issue:

  • Run a Repair for Microsoft Office
  • Uninstall/reinstall Microsoft Office
  • Make sure the user has Admin rights to the %temp% folder.
  • Text boxes inserted on the template. For more information, see Word Templates - When emailing documents as PDF, a save as window opens and email fails.
  • Go to Administration | Setup | Company | E-mail Settings, and select all the File Formats. (Mark DOCX, HTML, PDF, and XPS.) If you select a different format, does it work?
  • If you switch to the canned version of the report, does it email?
  • Make sure the dll version of the Word Add-In is up to date for Office 2007. (Go to the AddIns folder in the Dynamics GP code folder and view Microsoft.Dynamics.GPBusinessIntelligence.TemplateProcessing.dll and Microsoft.Dynamics.GP.BusinessIntelligence.Office.dll)
  • Go to C:\\Windows\assembly and make sure the Microsoft.Office.Interop.Word.dll file is installed. For more information, see "You must have the Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office installed to send documents.”.
  • A field may exist on the Word template that isn't in Report Writer.
  • Install all Microsoft Office updates
  • The dynamics.dic may be damaged. Reinstall Dynamics GP.