Let users reset their own passwords

Check out Microsoft 365 small business help on YouTube.

As the Microsoft 365 admin, you can let people use the self-service password reset tool so you don't have to reset passwords for them. Less work for you!

Tip

If you need help with the steps in this topic, consider working with a Microsoft small business specialist. With Business Assist, you and your employees get around-the-clock access to small business specialists as you grow your business, from onboarding to everyday use.

Watch: Let users reset their own passwords

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  1. In the Microsoft 365 admin center, in the left navigation pane, select Settings > Org settings, and then Security & privacy.
  2. Under Self-service password reset, select Go to the Azure portal to turn on self-service password reset.
  3. In the left navigation pane, select Users, and then on the Users - all users page, select Password reset.
  4. Select All to enable self-service password reset, and then select Save.
  5. In the left navigation pane, select Authentication methods and select the Number of methods required to reset and desired Methods available to users, and then select Save.

If you found this video helpful, check out the complete training series for small businesses and those new to Microsoft 365.

Before you begin

  • You get self-service password reset for cloud users free with any Microsoft 365 business, education, or nonprofit paid plan. It doesn't work with Microsoft 365 trial.

  • It uses Azure. You'll automatically get this feature in Azure for free when you do these steps. It won't cost you anything to turn on self-service password reset if you don't use other Azure features.

  • If you're using an on-premises Active Directory, the above two points don't apply. Rather, you can set this up but it requires a paid subscription to Azure AD Premium.

This article is for people who set password expiration policy for a business, school, or nonprofit. To complete these steps, you need to sign in with your Microsoft 365 admin account. [What's an admin account?](Overview of the Microsoft 365 admin center](../admin-overview/admin-center-overview.md)

You must be an global admin or password administrator to perform these steps.

Steps: Let people reset their own passwords

These steps turn on self-service password reset for everyone in your business.

  1. In the admin center, go to the Settings > Org settings page.

  2. At the top of the Org settings page, select the Security & Privacy tab.

  3. Select Self-service Password Reset.

  4. Under Self-service password reset, select Go to the Azure portal to turn on self-service password reset.

  5. On the Properties page, select All to enable it for everyone in your business, and then select Save.

  6. In the left navigation pane, select Authentication methods and select the Number of methods required to reset and desired Methods available to users, and then select Save.

  7. When your users sign in, they will be prompted to enter additional contact information that will help them reset their password in the future.

Set the password expiration policy for your organization (article)
Set an individual user's password to never expire (article)
Microsoft 365 Business training videos (link page)