Product feedback for Configuration Manager

Applies to: Configuration Manager (current branch)

From the Configuration Manager console, you can share feedback directly to the Microsoft product group. In the upper right corner of the console, select the smiley face icon. There are three types of feedback:

Submit feedback in Configuration Manager.

  • Send a smile (ALT + SHIFT + 7): Send feedback on what you liked.

  • Send a frown (ALT + SHIFT + 8): Send feedback on what you didn't like, and how Microsoft can improve it.

  • Send a suggestion (ALT + SHIFT + 9): Open the Configuration Manager UserVoice website to share your idea. For more information, see Send a suggestion.

There's also an option to Contact support (ALT + SHIFT + 0), which opens the Microsoft support for business portal.

Starting in version 2010, there's a new wizard to send feedback with a redesigned workflow. It includes the following changes:

  • It requires a description of the feedback
  • Select from a list of issue categories for the console workspace
  • It includes tips for how to write useful feedback
  • You can attach additional files
  • A summary page displays your feedback ID, and includes any error messages with suggestions to resolve them.

Note

This new wizard is only in the Configuration Manager console. Support Center has a similar feedback experience, which doesn't change.

Starting in version 2107, error messages include a link to Report error to Microsoft. This action opens the standard send a frown window to provide feedback. It automatically includes details about the user interface and the error to better help Microsoft engineers diagnose the error. Aside from making it easier to send a frown, it also lets you include the full context of the error message when you share a screenshot.

Prerequisites

Update the Configuration Manager console to the latest version.

On the computer where you run the console, allow it to access the following internet endpoints to send diagnostic data to Microsoft:

  • petrol.office.microsoft.com

  • ceuswatcab01.blob.core.windows.net

  • ceuswatcab02.blob.core.windows.net

  • eaus2watcab01.blob.core.windows.net

  • eaus2watcab02.blob.core.windows.net

  • weus2watcab01.blob.core.windows.net

  • weus2watcab02.blob.core.windows.net

  • umwatsonc.events.data.microsoft.com

  • *-umwatsonc.events.data.microsoft.com

Send a smile

To send feedback on something that you like about Configuration Manager:

  1. In the upper-right corner of the Configuration Manager console, select the smiley face icon. Choose Send a smile.

  2. On the first page of the Provide feedback wizard:

    • Tell us what you liked: Enter a detailed description of why you're filing this feedback.

    • You can contact me about this feedback: To allow Microsoft to contact you about this feedback if necessary, select this option and specify a valid email address.

    • Include screenshot: Select this option to add a screenshot. By default it uses the full screen, select Refresh to capture the latest image. Select Browse to select a different image file.

    Screenshot of Provide feedback wizard to send a smile.

  3. Select Next to send the feedback. You may see a progress bar as it packages the content to send.

  4. When the progress is complete, select Details to see the transaction ID or any errors that occurred.

    Screenshot of Provide feedback wizard completion page.

Send a frown

Before you file a frown, prepare your information:

  • If you have multiple issues, send a separate report for each issue. Don't include multiple issues in a single report.

  • Provide clear details on the issue. Share any research that you've gathered so far. More detailed information is better to help Microsoft investigate and diagnose the issue.

  • Do you need immediate assistance? If so, contact Microsoft support for urgent issues. For more information, see Support options and community resources.

  • Is this feedback a suggestion to improve the product? If so, share a new idea on UserVoice. For more information, see Send a suggestion.

  • Is the issue with the product documentation? You can file feedback directly on the documentation. For more information, see Doc feedback.

To send feedback on something that you didn't like about the Configuration Manager product:

  1. In the upper-right corner of the Configuration Manager console, select the smiley face icon. Choose Send a frown.

  2. On the first page of the Provide feedback wizard:

    • Issue category: Select a category that's most appropriate for your issue.

    • Describe your issue with as much detail as possible.

    • You can contact me about this feedback: To allow Microsoft to contact you about this feedback if necessary, select this option and specify a valid email address.

    Screenshot of Provide feedback wizard to send a frown.

  3. On the Add more details page of the wizard:

    • Include screenshot: Select this option to add a screenshot. By default it uses the full screen, select Refresh to capture the latest image. Select Browse to select a different image file.

    • Include additional files: Select Attach and add log files, which can help Microsoft better understand the issue. To remove all attached files from your feedback, select Clear all. To remove individual files, select the delete icon to the right of the file name.

    Screenshot of Add more details page in Provide feedback wizard.

  4. Select Next to send the feedback. You may see a progress bar as it packages the content to send.

  5. When the progress is complete, select Details to see the transaction ID or any errors that occurred.

If you don't have internet connectivity:

  • The Provide feedback wizard still packages your feedback and files.

  • The final summary page shows an error that it couldn't send the feedback.

  • Select the option to Save a copy of feedback and attachments. For more information on how to send it to Microsoft, see Send feedback that you saved for later submission.

If the Provide feedback wizard successfully submits your feedback, but fails to send the attached files, use the same instructions for no internet connectivity.

Send a suggestion

When you Send a suggestion, it opens the Configuration Manager site on UserVoice, a third-party website. The Configuration Manager product team uses the following UserVoice status values:

  • Noted: We understand the request and it makes sense. We've added it to our backlog.

  • Planned: We've started coding for this feature and expect it to show up in a technical preview build within the next few months.

  • Started: The feature is now in a technical preview release. Try it out, and share feedback from the console. Let us know if the feature is on the right track or not. Or you can share additional feedback in the UserVoice comments section of the original request.

  • Completed: The first version of the feature is in a current branch production build. This status doesn't mean we're 100% done with the feature. It means that the first version of the feature is in a current branch release, and you can start using it in your production environment. We're marking it completed because:

    • We want you to know the feature is production-ready.

    • We want to give back your UserVoice votes so you can use them on other items.

    • You can file new ideas for this feature. Help us know the next most important improvement for this feature.

Share feedback in version 2006 and earlier

  1. In the upper right corner of the console, select the smiley face.

  2. In the drop-down menu, select Send a smile or Send a frown.

  3. Use the text box to explain what you liked or what you didn't like.

  4. Choose if you would like to share your e-mail address and a screenshot.

  5. Select Submit Feedback. If you don't have internet connectivity, select Save at the bottom. For more information, see Send feedback that you saved for later submission.

Submit feedback form in Configuration Manager 2006 and earlier.

Status messages

When you Send a smile or Send a frown, it creates a status message when you submit the feedback. This message provides a record of:

  • When you submitted the feedback
  • Who submitted it
  • The feedback ID
  • The message ID identifies if the feedback submission was successful:
    • 53900: Success
    • 53901: Failed

Status message for successfully submitting feedback.

View status messages in the Monitoring workspace, under System Status in the Status Message Queries node. Start with the All Status Messages query and select your time frame. When the messages load, select Filter messages, and filter for message ID 53900 or 53901.

Starting in version 2010, use the built-in status message query, Feedback sent to Microsoft. This query makes it easier to find these feedback status messages.

If you create feedback that you save for later submission, the site doesn't create a status message.

Information sent with feedback

When you Send a smile or Send a frown, the feedback includes the following information:

  • OS build information

  • Configuration Manager support ID, also known as the hierarchy ID

  • Product build information

  • Language information

  • Device identifier: HKLM\SOFTWARE\Microsoft\SQMClient:MachineId

Send feedback that you saved for later submission

You can save your feedback locally and submit it later. Use this process if the current computer doesn't have internet-access.

  1. At the bottom of the Provide feedback window, select Save a copy of feedback and attachments.

  2. Save the .zip file. If the local machine doesn't have internet access, copy the file to an internet-connected machine.

  3. If needed, copy the UploadOfflineFeedback folder from the site server located at cd.latest\SMSSETUP\Tools\UploadOfflineFeedback\.

    Note

    For more information about the cd.latest folder, see the CD.Latest folder.

  4. On an internet-connected machine, open a command prompt.

  5. Run the following command: UploadOfflineFeedback.exe -f c:\folder\location_of.zip

UploadOfflineFeedback tool usage

The UploadOfflineFeedback tool supports the following command-line parameters:

  • -f, --file (Required): The path to the saved feedback file to send.
  • -t, --timeout: Timeout in seconds for sending the data. 0 is unlimited. Default is 30.
  • -s, --silent: Don't log any output to the command prompt. You can't combine this parameter with --verbose.
  • -v, --verbose: Log verbose output to the command prompt. You can't combine this parameter with --silent.
  • --help: Display this usage information.
  • --version: Display the tool version.

The UploadOfflineFeedback utility supports the use of a proxy server. You can specify the following parameters:

  • -x, --proxy: Specify the proxy server address.
  • -o, --port: Specify the port for the proxy server.
  • -u, --user: Specify the user name to authenticate to the proxy server.
  • -w, --password: Specify the password for the specified user name. If you use an asterisk (*), the tool prompts for the password. The password isn't displayed in the prompt. This value is recommended. Including the password in plain text on the command line is less secure.
  • -i, --SkipConnectionCheck: Skips the network connection check, and just starts to upload the feedback with the specified settings.

Confirmation of console feedback

When you send feedback, it shows a confirmation message. This message includes a Feedback ID, which you can give to Microsoft as a tracking identifier.

  • In the Provide feedback window from the console, it displays the feedback ID on the final page. To copy it, select the copy icon next to the ID, or use the CTRL + C key shortcut. This ID isn't stored on your computer, so make sure to copy it before you close the window.

  • The status message includes the feedback ID.

  • The UploadOfflineFeedback command tool writes the FeedbackID to the console unless you use --silent.

    Feedback confirmation from UploadOfflineFeedback.exe in Configuration Manager.

Feedback for PowerShell

If you have feedback on the Configuration Manager PowerShell cmdlets, use the same options in the Configuration Manager console to send feedback.

When you send a frown, include the following additional information specific to PowerShell:

  • The exact script or command syntax that you used so that Microsoft can try to reproduce the issue.

  • What behavior you expected compared to the actual behavior.

  • The full output when you run it with the Verbose common parameter.

  • The version and path of the ConfigurationManager module. For example, include the output of the following commands:

    (Get-Module -Name ConfigurationManager).Version
    (Get-Module -Name ConfigurationManager).Path
    
  • If a cmdlet returns an error, use the following command to get exception details:

    $Error[0].Exception | Format-List * -Force
    

Next steps

How to use the docs

How to use the console

How to get support in Microsoft Endpoint Manager admin center