Resources for Help and Support

In Dynamics 365 Business Central, the Help menu item (the question mark in the top-right corner) gives you access to a help pane that can help you find answers to your questions.

Search in the help pane

APPLIES TO: Business Central 2021 release wave 2 and later

2021 release wave 2 includes a new help pane that has a search tab. Use the search field to search for guidance about how to use the product, built-in capabilities, and available training modules. Depending on your search terms, the pane shows 5 or more links with a short description. Choose a link, or refine your search terms. When you choose a link, the target article opens in a new browser tab. You can choose to un-dock the browser tab, then, so that you can view the relevant information side-by-side with Business Central. The pane remains open while you navigate through Business Central so that content you searched for remains visible.


In the current version of Business Central, the search field in the help pane only applies to content that is published to the site.

Business Central includes tooltips for fields and actions and teaching tips for some of the most important pages that can help guide you through the various business processes. On each tooltip and teaching tip, choose the Learn more link to open Help for the page in question. On all pages, use Ctrl+F1 on your keyboard to open Help for the page in question. On any device, use the question mark in the upper right corner to get to the Help and Support page and product Help. These links can also access content that is published to other websites, such as the websites of providers of any apps that mare installed in your Business Central.

Help & Support page

From the help pane, you can access the Help & Support page inside Business Central that includes helpful links. You can also see how you can contact technical support for your Business Central.

This section outlines the resources available to you in the different sections of the Help and Support page as outlined in the following list:


Business Central includes tooltips for fields and actions and teaching tips for some of the most important pages that can help guide you through the various business processes. On each tooltip and teaching tip, choose the Learn more link to open Help for the page in question. On all pages, use Ctrl+F1 on your keyboard to open Help for the page in question. On any device, use the question mark in the upper right corner to get to the Help and Support page and product Help.

Find Answers

The Find it section provides links to the most common places to find answers to your questions. The links fall into four categories and are explained in the following subsections. Some of the links can be configured by your Business Central partner, and as a result the behavior can be slightly different.

Product Help

The Find it section includes two links to product Help:

  • Help about the page you were just viewing in Business Central

    This link is automatically generated. If Business Central cannot find the relevant link, the landing page on for the default version of Business Central is shown. For example, if the page was part of an app that did not add context-sensitive Help mapping to Business Central, the Learn link defaults to the landing page.

  • Help landing page for Business Central

    The functionality in the default version of Business Central is described on the site. For more information, see the Using the site to learn more section. You can also extend and customize Business Central with apps from AppSource. All apps provide links to the relevant product Help so that you can always find guidance for the different workflows in your version of Business Central.


In the Business Central Forum, you can submit a question and learn from other Business Central community members. Partners and Microsoft employees participate in the conversations.

If you do not yet have a partner, the Community can also help you get unblocked if you have questions. For example, if you just signed up for a trial, the Community can be a great starting point.


We talk about new capabilities on the Dynamics 365 Blog, including if there are special considerations.

Capabilities Coming Soon

Business Central is updated with major feature updates every six months, and with monthly service updates. Choose the link to view the latest release plan. You can also get an overview of upcoming and recently released capabilities in the release plans across Dynamics 365.

For the longer term overview, the Business Central roadmap page shows the general priorities for Business Central in the coming years.

Do More with Your Trial

This section gives you shortcuts to Microsoft AppSource where you can find solutions and services from Business Central partners. Use the links to explore the full capabilities of Business Central before you decide if you want to buy a subscription. You can also find a link to contact the sales team.


This section is only available in trial experiences. If you already bought Business Central, the section is not longer visible.

Give Feedback

On the Dynamics 365 Ideas site, you can provide suggestions for new feature and capabilities. Your input goes directly to Business Central's engineering backlog for investigation and prioritization.

Make sure that you search through the list of submitted suggestions. Chances are that someone already submitted something similar, and that entry might have already received votes. Vote if an idea already has been submitted to get it prioritized on the engineering backlog.


The Troubleshooting section shows technical information that your administrator or Business Central partner can use to unblock users. This includes information about the latest error message, the current version of your Business Central, and a link to go to the Page Inspection page. For more information, see Inspecting Pages in Business Central.

To help you or your supporting partner troubleshoot, you can switch on additional logging in the Report a Problem section. You can then analyze the additional telemetry in the administration center or Application Insights, for example.

As the internal administrator, you have access to the administration center where you can continue the troubleshooting. You can view telemetry, manage environments, and you can manage user sessions. The following articles in the administration content provide more information:

Report a Problem

Your Business Central reselling partner will help you with technical support. This section makes it easy for you to contact your reselling partner, if they have submitted their support contact details. If your Business Central partner then cannot resolve the problem, they will raise a support ticket with Microsoft.

For more information, see Escalating support issues to Microsoft in the administration content.


This section is only available if you have paid for a Business Central subscription. If you have signed up for a trial and have not yet purchased Business Central, you do not have a reselling partner, and you cannot contact the Microsoft support team. You can find a Business Central partner on the I'm looking for a solution provider page. For more information, see How do I find a reselling partner?.

Support contacts

The Report a problem section displays an email address or a hyperlink for you to get in contact with the customer support person or team. If you are the Business Central reselling partner for a tenant, you can set up your preferred support contact details in the admin center. For more information, see Configuring the support experience in the administration content.

To alert your partner to a problem, choose the link to either send an email or open their support site in a new browser tab. You can then add the technical information about your Azure Active Directory tenant from the Troubleshooting section and any other information that you find relevant.

Use the site to learn more

The base version of Business Central is extended and customized by a large community of partners. Each partner and many customers deploy their own Help to their own website. But you can always go to the site to learn more. The site hosts different types of content, such as the following:

In this section, you can learn about how to navigate the business functionality content.

Business Central includes tooltips for fields and actions and teaching tips for some of the most important pages that can help guide you through the various business processes. On each tooltip and teaching tip, choose the Learn more link to open Help for the page in question. On all pages, use Ctrl+F1 on your keyboard to open Help for the page in question. On any device, use the question mark in the upper right corner to get to the Help and Support page and product Help.

Content on the site

This section of the site hosts content from Microsoft that represents the Learn more pillar in the user assistance model. In part, the Learn more content intends to answer those questions that the user interface cannot answer, such as the following:

  • Where does this page fits into the bigger workflow?
  • What comes next?
  • What would be the alternative?

From inside the product, you can access this content either through the Learn more link in tooltips and teaching tips, or by using the Ctrl+F1 keyboard shortcut.

The navigation panel to the left, the table of contents, groups articles by business area. For example, you read the article Purchase Items for a Sale, and then the table of contents shows you that there is also an article called Correct or Cancel Unpaid Purchase Invoices. Both articles are in the group called Purchasing, which bundles articles that are related to the Purchasing module in Business Central.

The table of contents includes a group of content that describes local functionality for the countries that Microsoft supports. If you do not see your country listed there, it is probably because your country is localized by a partner. For more information, see Country/regional availability and supported languages.

The local functionality content describes the capabilities in Business Central that can help you be compliant in the supported markets, such as tax statements and other reports. In some cases, the difference between the default version and the country-specific version is invisible to users. In other cases, users must set up reporting or electronic invoicing in a specific way. If you cannot find a description of a certain button or action in the general section, you can hopefully find it in the Local Functionality section.


On the site as well as in the in-product search field and in the help pane, the search results show some context for the target article. The context includes the link that might show the name of a country, or a short description that calls out a certain capability or a country, for example.

Finding other content

If you land on an article that doesn't answer your question, you can find other content in two ways on the site:

  • Use the Filter by title field in the table of contents on the left side of the website

    This way, you can filter by words used in the titles of the various articles. For example, type invoice, and then choose one of the offered links, such as Set Up Invoice Rounding or Create Prepayment Invoices.

    Underneath each link, you can see where that article is in the table of contents. That way, you can easily see if the article is in the Purchasing section or in the section for Australian local functionality, for example.

  • Use the Search field in the top-right corner of the website

    This way, you can search for any term. The site will then search all the content for that term or expression. Search for invoice again, and scroll through the list of hundreds of articles in the Business Central content that uses that word somewhere in the text.


Content about business functionality is published in several languages. When you land on the site from inside the product, you see the content in the same language as you have specified in Business Central, unless that language is not available on the site.

You can change the language by changing the URL, or you can use the language toggle in the bottom-left corner of the website.

The content is authored in English and published to URLs with en-us as the language code. When new information is published in English, it is then sent off for translation into the supported languages. In some cases, you will not be able to read this new content in your own language for up to four weeks, but in most cases it only takes a week or two. You can always view the latest information by switching the language to en-us.

For each language, the table of contents is translated, but the content in the Local Functionality section is in English except for the country that corresponds to the current language. For example, in the Danish version of the site (, you can see the entries for Australian local functionality in Danish in the table of contents, but the articles are in English. Only the articles for Danish local functionality are translated into Danish.

In March 2021, a new section appeared under most articles on the site. The Recommended content section is automatically generated based on how each article is used with the rest of the site. The links are not static and change over time.

Tell us what you think

On, each article has two buttons at the end of the article. The This product button sends you to the Ideas site, and the This page button lets you submit feedback about the content through GitHub. In both cases, you must create an account if you do not already have one. For product feedback, you must sign in with your work or organizational email account. For access to GitHub, you can use any email address when you create an account.

We welcome your contributions, both as pull requests with suggestions or corrections to the content, and as GitHub Issues with bugs or questions. But please be mindful that feedback and contributions to the dynamics365smb-docs repo is about the content, not about the product.


Microsoft accepts pull requests to the dynamics365smb-docs repo only, not the language-specific repos. If you have feedback about translations, you can report a GitHub issue in the relevant repo.

The hosts content for other products and other types of content. Use the links at the top of the site to navigate to the Microsoft Learn site site or to the Dynamics 365 release plans, for example. You can also find a link to the Dynamics 365 Community site, for example.

Apps and other solutions

If your Business Central includes functionality that is not provided by Microsoft, then the provider of that functionality also provides Learn more content on their own website. You can access this content in the same way as in the default version of Business Central, such as by using the Ctrl+F1 keyboard shortcut.

The same applies if you use Business Central on-premises.

See Also

Business Central Learning Catalog
Business Central Quick Starts
How do I find a reselling partner?
Help System (available in English only)
Blog post: Find the right resources and provide feedback
Business Central developer and administration docs
Resources for Help and Support for Partners
Technical Support
Microsoft Learn site