Domains on the Outlook Safe Senders list aren't recognized by Exchange Online or Exchange Online Protection

Original KB number:   3019657

Symptoms

Messages that you receive in Exchange Online or Exchange Online Protection are blocked as junk or spam even though you enabled the Never Block Sender's Domain option in Microsoft Outlook.

Cause

Currently, safe domains are not recognized by default in Exchange Online or in Exchange Online Protection. Blocked domains, blocked sender addresses, and safe sender addresses are recognized.

Resolution

Use one of the following methods, as appropriate for your situation:

  • For stand-alone Exchange Online Protection

    For safe sender and blocked sender lists to be respected, directory synchronization must be enabled. By default, safe domains are not synced through directory synchronization. You can modify the configuration to have safe domains synced to Exchange Online and recognized. For more information about how to do this, see Configure content filtering to use safe domain data.

  • For Exchange Online

    By default, safe domains are not recognized in Exchange Online. This is by design. As a workaround, admins can create a domain-based safe sender by using Exchange transport rules.

Note

Using either of these configurations may result in increased spam, as domains can easily be spoofed by spammers.

More information

For more information, see:

Still need help? Go to Microsoft Community