Exchange ActiveSync users can't synchronize an EAS device for the first time in an Exchange Server environment
Original KB number: 2579075
A user can't synchronize a Microsoft Exchange ActiveSync (EAS) device for the first time.
When this issue occurs, the following event is logged in the Application log in Event Viewer:
Source: MSExchange ActiveSync Event ID: 1053 Task Category: Configuration Description: Exchange ActiveSync doesn't have sufficient permissions to create the "CN=MailboxName,OU=OrganizationalUnitName,DC=domain,DC=suffix" container under Active Directory user "Active Directory operation failed on DOMAINCONTROLLER.domain.suffix. This error is not retriable. Additional information: Access is denied. Active directory response: 00000005: SecErr: DSID-031521D0, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0". Make sure the user has inherited permission granted to domain\Exchange Servers to allow List, Create child, Delete child of object type "msExchangeActiveSyncDevices" and doesn't have any deny permissions that block such operations.
This issue can occur if the Owner Rights security principal doesn't have Full control permissions on the user account that's trying to synchronize the EAS device.
To work around this issue, assign the Exchange Servers group the right to change permissions against
msExchActiveSyncDevices objects. To do this, follow these steps:
- Start Active Directory Users and Computers.
- Click View, and then click to enable Advanced Features.
- Right-click the object where you want to change the Exchange Server permissions, and then click Properties.
You can change permissions against a user, an organizational unit, or a domain.
- On the Security tab, click Advanced.
- Click Add, type Exchange Servers, and then click OK.
- In the Apply to box, click Descendant msExchActiveSyncDevices objects.
- Under Permissions, click to enable Modify Permissions.
- Click OK three times.
The first time that a user tries to synchronize an EAS device, the Exchange Server tries to create a container of the type
msExchActiveSyncDevices under the user object in Active Directory Domain Services (AD DS). The Exchange Server then tries to change permissions on the container.
By default, the Exchange Server group has rights to create and delete
msExchActiveSyncDevices objects. However, the Exchange Server group doesn't have rights to change permissions on
msExchActiveSyncDevices. Instead, the rights are inherited from the Owner Rights security principal. By default, the Owner Rights security principal has Full control permissions.
If the permissions for the Owner Rights security principal are changed, the issue that's described in the "Symptoms" section can occur. For example, this issue can occur if the Owner Rights security principal has read permissions on
The Troubleshoot ActiveSync with Exchange Server guided walkthrough helps troubleshoot the following issues:
- Unable to create a profile on the device
- Unable to connect to the server
- Mail issues
- Calendaring issues
- Delays on device/CAS performance
For more information about the Owner Rights security principal in AD DS, see AD DS: Owner Rights.