To assign a license that contains Outlook Customer Manager error when creating a new user

Note

Outlook Customer Manager has been retired in June 2020. You won't be able to use Outlook Customer Manager after June 2020, but you'll be able to export or delete your data.).

Original KB number:   3209493

Symptoms

In Office 365, when you try to create a new user without an Exchange Online license, you receive the following error message:

To assign a license that contains Outlook Customer Manager, you must also assign one of the following service plans: Exchange Online (Plan 2), Exchange Online (Plan 1).

Cause

This issue occurs because Outlook Customer Manager is enabled for the new user. However, Outlook Customer Manager is dependent on the user also having an Exchange Online license.

Workaround

To work around this issue, disable Outlook Customer Manager and Exchange Online for the Office 365 account. To do this, follow these steps:

  1. Connect to Exchange Online by using remote PowerShell. For more information, see Connect to Exchange Online PowerShell.

  2. Run the following command to retrieve the Office 365 AccountSkuID:

    Get-MsolAccountSku
    
  3. Run the following command, where <SKU_ID> is the AccountSkuID that you obtained in step 2:

    $LO = New-MsolLicenseOptions -AccountSkuId <SKU_ID> -DisabledPlans "EXCHANGE_S_STANDARD", "O365_SB_Relationship_Management"
    
  4. Run the following command, where <TARGET_USER_ADDRESS> is the email address of the user.

     Set-MsolUserLicense -UserPrincipalName <TARGET_USER_ADDRESS> -LicenseOptions $LO
    

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