Support extended for Dynamics 365 for Customer Engagement Apps, v9 (on-premises)
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The Dynamics team has extended Mainstream support for Dynamics 365 for Customer Engagement Apps, version 9 (on-premises) from January 14, 2025 to January 12, 2027. This allows customers to obtain security updates, request non-security updates, and receive incident support for an additional 2 years past the original end of Mainstream Support date. Extended Support is also extended from January 13, 2026, to January 9, 2029. While customers are encouraged to consider migrating to the Dynamics 365 cloud offering, we are committed to supporting our existing customers.