"This feature isn't installed, or has been disabled" when you open a wizard in Access

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

You enable the Disable all macros except digitally signed macros option in the Macro Settings pane of the Trust Center Settings and the Disable all Trusted Locations option in the Trusted Locations pane in Microsoft Access. When you try to open any wizard, you receive the following error message:

This feature isn't installed, or has been disabled.

To install this feature, rerun the Microsoft Office Access or Microsoft Office Setup program or, if you're using a third-party add-in, reinstall the add-in. To reenable this wizard, click About Microsoft Office Access on the Help menu, and then click the Disabled Items button to view a list of addins which you can enable.

Note The Help menu no longer exists in Access 2007 or a later version.

Cause

This problem occurs because the Trust Center security settings disable the wizards in Access.

Workaround

To work around this problem, do not use the Disable all Trusted Locations option together with the Disable all macros except digitally signed macros option in the Trust Center Settings. To do this, follow these steps:

  1. Click the File icon, and then click Access Options.
  2. Click Trust Center in the left pane, and then click Trust Center Settings.
  3. Click Trusted Locations in the left pane, click to clear the Disable all Trusted Locations, only files signed by Trusted Publishers will be trusted check box, and then click OK two times.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Steps to reproduce the problem

  1. Create a new database in Access.
  2. Click the File icon, and then click Access Options.
  3. Click Trust Center in the left pane, and then click Trust Center Settings.
  4. Click Macro Settings in the left pane, and then enable the Disable all macros except digitally signed macros option.
  5. Click Trusted Locations in the left pane, click to select the Disable all Trusted Locations, only files signed by Trusted Publishers will be trusted check box, and then click OK two times.
  6. On the Create tab, click Report Wizard.