"Sorry! We can't process your request" error when you try to set up security verification settings for Azure Multi-Factor Authentication


Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.


When you try to set up additional security verification settings for Microsoft Azure Multi-Factor Authentication, you receive the following message:

Sorry! We can't process your request. Your session is invalid or expired.

There was an error processing your request because your session is invalid or expired. Please try again.

This issue occurs if you waited too long to complete the Azure Multi-Factor Authentication set up process for the user.


To prevent this issue, make sure that you complete the set up process within 10 minutes.

More Information

Still need help? Go to Microsoft Community or the Azure Active Directory Forums website.