HTTPS linked images in HTML emails display the red X

Original KB number:   3033864

Symptoms

When you are using Microsoft Outlook, images will display a red X instead of the actual image. And, when you try to download the image you receive the following error:

The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file...

This error is shown in the following figure.

screenshot of the error details

Cause

This problem occurs when the Internet Explorer Security setting Do not save encrypted pages to disk option is enabled.

Resolution

To resolve this problem, disable the Internet Explorer Security setting Do not save encrypted pages to disk.

  1. Exit Outlook
  2. Open Internet Options, and then select the Advanced tab.
  3. Under the Security heading, disable the Do not save encrypted pages to disk option.
  4. Select OK.
  5. Start Outlook.

In the event you are unable to disable the Do not save encrypted pages to disk option, it is being managed by Group Policy. Contact your system administrator to determine the appropriate configuration for this setting.

screenshot of the group policy

More information

The Do not save encrypted pages to disk setting is managed by the following registry data:

  • Without Group Policy:

    Key: HKEY_CURRENT_USER\software\microsoft\windows\CurrentVersion\Internet Settings
    DWORD: DisableCachingOfSSLPages
    Value: 1

  • With Group Policy:

    Key: HKEY_CURRENT_USER\software\Policies\microsoft\windows\CurrentVersion\Internet Settings
    DWORD: DisableCachingOfSSLPages
    Value: 1

  • All users on a machine:

    Key:

    • 32-bit Office on 32-bit Windows, or 64-bit Office on 64-bit Windows

      HKEY_LOCAL_MACHINE\software\microsoft\windows\CurrentVersion\Internet Settings

    • 32-bit Office on 64-bit Windows

      HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\CurrentVersion\Internet Settings

      DWORD: DisableCachingOfSSLPages
      Value: 1