Possible Outlook stability issues in a Citrix environment with specific versions of AppSense software installed
Original KB number: 2899877
When using Microsoft Outlook in a Citrix environment with specific versions of AppSense software installed, some issues related to program stability have been seen by Microsoft support teams. This includes, but is not limited to, the following symptoms:
- Outlook crashes while printing
- High CPU
- Email messages remaining (stuck) in the Outbox folder
- Outlook stops responding (hang)
- Poor performance
The use of Outlook in a Citrix environment with AppSense software does not necessarily mean you will see these symptoms, even if you have the versions specified below under Cause. And, there are definitely other causes for these symptoms. This article is merely intended to help you identify possible causes of these symptoms when using Outlook.
The symptoms listed above have been seen with the following versions of AppSense files.
|File||File version||Environment Manager (EM) version|
If you are experiencing one or more of the above symptoms in a Citrix environment with AppSense software installed, we recommend you first review the version of the AppSense Environment Manager you have installed.
|File||File Version||Environment Manager (EM) version||Fixed EM version|
If your version is lower than the version listed under Fixed EM version in the above table, see AppSense Web site (registration required) to install the latest available version of the AppSense Environment Manager.
Third-party contact disclaimer
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.