Service interruption notifications

It's crucial to have insight into the availability of your mission critical business applications. Power BI provides incident notification so you can optionally receive emails if there's a service disruption or degradation. While Power BI’s 99.9% service level agreement (SLA) makes these occurrences rare, we want to ensure that you're kept informed. The following screenshot shows the type of email you'll receive if you enable notifications:

Refresh notification email

At this time, we send emails for the following reliability scenarios:

  • Open report reliability
  • Model refresh reliability
  • Query refresh reliability

Notifications are sent when there is an extended delay in operations like opening reports, dataset refresh, or query executions. After an incident is resolved, you receive a follow-up email.


This feature is currently available only for dedicated capacities in Power BI Premium. It's not available for shared or embedded capacity.

Enable notifications

A Power BI tenant administrator enables notifications in the admin portal:

  1. Identify or create an email-enabled security group that should receive notifications.

  2. In the admin portal, select Tenant settings. Under Help and support settings, expand Receive email notifications for service outages or incidents.

  3. Enable notifications, enter a security group, and select Apply.

    Enable service notifications


Power BI sends notifications from the account Ensure that this account is whitelisted so that notifications don't end up in a spam or junk folder.

Next steps

Power BI Pro and Power BI Premium support options

More questions? Try the Power BI Community