Error when you try to delete a B2C directory in Azure AD: Cannot delete '<contoso>'

This article describes an issue in which an error occurs when you try to delete a B2C directory in Azure Active Directory.

Original product version:   Azure Active Directory
Original KB number:   3112170


In a Microsoft Azure Active Directory environment, you set up a B2C directory, and then you try to delete it. However, you receive the following error message:

Cannot delete '<contoso>'
The following issue(s) prevent deletion of the directory:
Directory contains one or more applications that were added by a user or administrator


This problem occurs if existing B2C application service principals (for example, CPIM, Ibiza Portal, and SSPR) are blocking the deletion.


To fix this issue, use the Azure portal.

Step 1: Delete all apps that are listed on the Azure AD B2C Dashboard

To do this, follow these steps:

  1. Sign in Azure portal  as an administrator who has access to the Azure AD B2C directory.

  2. Select your display name in the upper-right corner, and then select the directory that's your B2C directory.


     If you have only one directory, your Azure AD B2C directory will already be selected.

  3. To find the Azure AD B2C blade, select the More Services (>)  button in the lower-left corner, and then search on "B2C".

  4. Select Azure AD B2C.

  5. Select All Settings, and then select Applications.

    Screenshot of applications setting.

  6. Delete all applications. To do this, select the application, select Properties, and then select the Delete button.

    Screenshot of deleting an app.

Step 2: Delete the Azure AD B2C tenant

To do this, follow these steps:

  1. In the Azure AD B2C directory, locate and select the Azure Active Directory blade in the Azure portal.

  2. On the Overview menu, select Delete Directory.

    Screenshot of overview menu.

  3. Follow the instructions in the portal.