Unable to authenticate your credentials error when you try to connect to Azure Active Directory
Original product version: Azure Active Directory, Cloud Services (Web roles/Worker roles), Microsoft Intune,Azure Backup, Office 365 User and Domain Management, Office 365 Identity Management
Original KB number: 2929554
When you try to connect to Microsoft Azure Active Directory (Azure AD) by using the Azure Active Directory Module for Windows PowerShell, you receive the following error message:
Connect-MsolService : Unable to authenticate your credentials. Make sure that your user name is in the format: <username>@<domain>. If this issue persists, contact Support. At line:1 char:1 + Connect-MsolService + ~~~~~~~~~~~~~~~~~~~ + CategoryInfo : OperationStopped: (:) [Connect-MsolService], Mic rosoftOnlineException + FullyQualifiedErrorId : 0x80048862,Microsoft.Online.Administration.Autom ation.ConnectMsolService
This occurs if one of the following conditions is true:
- You used an incorrect format when you entered your user name.
- Your user account is enabled for Azure Multi-Factor Authentication.
Do one of the following, as appropriate for your situation.
Scenario 1: You used an incorrect format when you entered your user name
Use the following format when you enter your user name:
email@example.com is in the correct format. Entering
contoso\john doesn't work.
Scenario 2: Your user account is enabled for Azure Multi-Factor Authentication
If your user account is enabled for Azure Multi-Factor Authentication, Microsoft does not currently support using the Azure Active Directory Module for Windows PowerShell to connect to Azure AD.
To perform administrative tasks by using the Azure Active Directory Module for Windows PowerShell, either disable Azure Multi-Factor Authentication for the user account or use a different admin account that isn't enabled for Azure Multi-Factor Authentication.