Apply Property Error when modifying Ratings, Description or Notes of a Favorite shortcut

Important

The Internet Explorer 11 desktop application will be retired and go out of support on June 15, 2022 (for a list of what's in scope, see the FAQ). The same IE11 apps and sites you use today can open in Microsoft Edge with Internet Explorer mode. Learn more here.

This article provides the workaround to help you to solve the problem that an error message Apply Property Error occurs when you change the Ratings, Description, or Notes fields of a Favorite shortcut in Internet Explorer.

Microsoft has confirmed this to be a problem with Microsoft Windows 7 including Microsoft Windows 7 with Service Pack 1.

Original product version:   Internet Explorer
Original KB number:   2568750

Symptoms

When you try to modify the Rating, Description and/or Notes fields from the Details tab of an Internet Explorer shortcut URL (for example, support.microsoft.com.url, which is located in the Favorites folder), an error message Apply Property Error appears when clicking Apply or OK (see the error message below):

Apply Property Error

An error occurred when writing the property 'Rating' to the file 'support.microsoft.com'.

Support.microsoft.com
Description of the default settings for the MimeMap property and for the ScriptMaps property in IIS
https://support.microsoft.com?...

Screenshot of the support.microsoft.com Properties details and the apply property error.

Depending on the following setting(s) modified, the text of the Apply Property Error will change:

  • Description
  • Notes
  • Rating

For the Description setting
The text of the error message is:

An error occurred when writing the property 'Description' to the file 'support.microsoft.com'.
Support.microsoft.com
https://support.microsoft.com/ ?...

Screenshot of the apply property error when changing Description property.

For the Notes setting
The text of the error message is:

An error occurred when writing the property 'Notes' to the file 'support.microsoft.com'.
Support.microsoft.com
https://support.microsoft.com/ ?...

Screenshot of the apply property error when changing Notes property.

For the Rating setting
The text of the error message is:

An error occurred when writing the property 'Rating' to the file 'support.microsoft.com'.
Support.microsoft.com
https://support.microsoft.com/? ...

Screenshot of the apply property error when changing Rating property.

Resolution

The issue can be alleviated by manually editing the shortcut URL in a text editor such as notepad.exe. Simply copy and paste the desired setting (Description, Notes, and Ratings).

Screenshot of a notepad. The Description, Notes and Ratings fields are marked.

For the Description Field
[{5CBF2787-48CF-4208-B90E-EE5E5D420294}]
Prop21=31,<<< Add Description Field Text Here >>>

For the Description and Notes Fields, the text will need to be manually edited. The Description field outlined in Indigo in the image above. To add description text, start to the right of the comma after Prop21=31 (replacing <<< Add Description Field Text Here >>> highlighted in Red in the image above with the desired text).

For the Notes Field
[{B9B4B3FC-2B51-4A42-B5D8-324146AFCF25}]
Prop5=31,<<< Add Notes Field Text Here >>>

Likewise, the Notes Field outlined in Gree in the image above will also need to be manually edited. To add text to the Notes field, start to the right of the comma after Prop5=31 (replacing <<< Add Notes Field Text Here >>> highlighted in Red in the image above with the desired text).

For Star Ratings, all that is needed is to copy and paste the desired value, that is, 1 star, 2 star, 3 star, 4 star, and 5 star.

Note

A 5 star rating was copied in the sample image above.

1 Star:
[{64440492-4C8B-11D1-8B70-080036B11A03}]
Prop9=19,1

2 Star:
[{64440492-4C8B-11D1-8B70-080036B11A03}]
Prop9=19,25

3 Star:
[{64440492-4C8B-11D1-8B70-080036B11A03}]
Prop9=19,50

4 Star:
[{64440492-4C8B-11D1-8B70-080036B11A03}]
Prop9=19,75

5 Star:
[{64440492-4C8B-11D1-8B70-080036B11A03}]
Prop9=19,99

Example of support.microsoft.com.url:

Field Value
Description Field Support.microsoft.com
Notes Filed Support URLs
Star Rating 5 Stars

[{000214A0-0000-0000-C000-000000000046}]
Prop3=19,2
[InternetShortcut]
URL= https://go.microsoft.com/fwlink/?LinkId=121315
IDList=
[MonitoredItem]
FeedUrl= https://go.microsoft.com/fwlink/?LinkId=121315
IsLivePreview=true
[{5CBF2787-48CF-4208-B90E-EE5E5D420294}]
Prop21=31, support.microsoft.com
[{B9B4B3FC-2B51-4A42-B5D8-324146AFCF25}]
Prop5=31, Support URLs
[{64440492-4C8B-11D1-8B70-080036B11A03}]
Prop9=19,99

ORIGINAL FILE: support.microsoft.com.url
Without modifying Description, Notes, or Ratings.

Screenshot of the original file and the Properties window where no Description, Notes or Rating.under the Details tab.

MODIFIED FILE (Description and Notes): support.microsoft.com.url
After manually modified with the description text Add Text Here for Description Field and the Notes Field Add Text Here for Notes field and 5 Star Rating.

Screenshot of the modified file and the Properties window with Description, Notes and Rating under the Details tab.

More information

Here is all the manual settings that are introduced above:

Field Value
Description Field [{5CBF2787-48CF-4208-B90E-EE5E5D420294}]
Prop21=31,<<< Add Description Field Text Here >>>
Notes Field [{B9B4B3FC-2B51-4A42-B5D8-324146AFCF25}]
Prop5=31,<<< AddNotes Field Text Here >>>
Star Ratings 1 Star:
[{64440492-4C8B-11D1-8B70-080036B11A03}]
Prop9=19,1
2 Star:
[{64440492-4C8B-11D1-8B70-080036B11A03}]
Prop9=19,25
3 Star:
[{64440492-4C8B-11D1-8B70-080036B11A03}]
Prop9=19,50
4 Star:
[{64440492-4C8B-11D1-8B70-080036B11A03}]
Prop9=19,75
5 Star:
[{64440492-4C8B-11D1-8B70-080036B11A03}]
Prop9=19,99