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You experience multiple symptoms when you create a manual payment to pay off an invoice if you change the vendor default account in Payables Management in Microsoft Dynamics GP

  • Article

This article provides help to resolve issues that occur when when you create a manual payment to pay off an invoice in Payables Management.

Applies to:   Microsoft Dynamics GP
Original KB number:   938210

Symptoms

The following symptoms occur when you create a manual payment to pay off an invoice in Payables Management in Microsoft Dynamics GP or in Microsoft Business Solutions - Great Plains 8.0:

  • The PAY type account is not entered in the Account field of the Analytical Payables Manual Payment Entry window.

  • Analytical Accounting distributions do not populate the AAG30000 table after you post the manual payment to the General Ledger.This problem occurs if you change the vendor default account in Payables Management.

Resolution

  • Microsoft Dynamics GP 10.0

    To resolve this problem, obtain the latest service pack for Microsoft Dynamics GP 10.0.

  • Microsoft Dynamics GP 9.0

    To resolve this problem, install hotfix rollup 936946.

Workaround

To work around this problem, follow these steps:

  1. On the Transactions menu, point to Purchasing, and then click Manual Payments.

  2. In the Payables Manual Payment Entry window, select the manual payment that you created, and then click Apply.

  3. In the Apply Payables Documents window, select the invoice that you want to pay off, and then click OK.

    Note

    The Analytical Accounting window opens.

  4. Close the Analytical Accounting window.

  5. In the Payables Manual Payment Entry window, click Distributions to make sure that the correct distribution accounts are updated.

  6. In the Distributions window, click Default.

  7. On the Extras menu, click Analytical Accounting to open the Analytical Transaction Entry window.

    Note

    The accounts are now updated based on the posted invoice.

  8. Post the manual payment.The General Ledger and the Analytical Accounting accounts now display the correct account information.

Status

Microsoft has confirmed that this is a problem in the Microsoft Dynamics GP 10.0, Microsoft Dynamics GP 9.0, and Microsoft Business Solutions - Great Plain 8.0.