Some non-compliant USB 3.0 devices may not function when connected to USB 3.0 ports in Windows 8

This article provides a solution to an issue where some non-compliant USB 3.0 devices don't function when connected to USB 3.0 ports in Windows 8.

Original product version:   Windows 8
Original KB number:   2792990


When you connect a USB 3.0 device to a Windows 8 system, the USB device may not be properly recognized and the following Device Status message may be displayed in Device Manager:

This device cannot start. (Code 10)

The USB device returned an invalid serial number string descriptor.


This issue is due to an error in the hardware. The serial number contained in the device is invalid per the USB Mass Storage Specification.


Connect the USB 3.0 device to a USB 2.0 port on the system or contact the manufacturer of the USB 3.0 device for further assistance. Devices that have a Windows 8 logo are guaranteed to be compliant and compatible with Windows 8. To ensure device compatibility, look for the Windows 8 logo when purchasing a device.