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Windows Update "Processor Not Supported" errors

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This article discusses the errors "Processor not supported" and "80240037" encountered during Windows Update.

Original KB number: 4012982

Symptoms

When you try to scan or download updates through Windows Update, you receive the following error message:

Unsupported hardware
Your PC uses a processor that is designed for the latest version of Windows. Because the processor is not supported together with the Windows version that you are currently using, your system will miss important security updates.

The details of the Unsupported hardware error message.

Additionally, you may see the following error message in the Windows Update window:

Windows could not search for new updates
An error occurred while checking for new updates for your computer. Error(s) found:
Code 80240037 Windows Update encountered an unknown error.

Solution

Since these errors occur when Windows detects an incompatible processor, ensure that Windows is compatible with the processor you're using. Refer to the following documentation for the latest processor generations and models that are supported in different Windows editions:

Additional resources

Data collection

If you need assistance from Microsoft support, we recommend you collect the information by following the steps mentioned in Gather information by using TSS for deployment-related issues.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.