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PNG images don't print correctly in Word 2010 after the system display scaling setting is changed in Windows 7

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This article discusses an issue in which PNG images don't print correctly in Word 2010 after the scaling setting for the system display is changed in Windows 7.

Applies to:   Windows 7 Service Pack 1
Original KB number:   3101023

Symptoms

Consider the following scenario:

  • You have a Windows 7-based computer that has Microsoft Word 2010 installed.
  • You have a Word document that contains a PNG image.
  • In Control Panel, you change the Windows display scaling from the default setting of Smaller - 100% (default) to Medium - 125%.
  • In Word, you print the document to an XPS-based printer driver.

After you print the Word document, you notice that the edges of PNG image are cut off on the printout.

Cause

This issue may occur because the PNG image doesn't contain the pHYs (physical pixel dimensions) chunk to specify the size of each pixel in the image.

Workaround

To work around this issue, follow these steps:

  1. Start Word 2010.
  2. Right-click the PNG image, and then click Format picture.
  3. Change any of the Sharpen and Soften or Brightness and Contrast slider settings.
  4. Click Close to save the changes.
  5. Right-click the PNG image again, and then revert the slider settings to their original positions.
  6. Click Close to save the changes.

This change in the image settings adds the pHYs chunk to the PNG image and enables it to print correctly.

Data collection

If you need assistance from Microsoft support, we recommend you collect the information by following the steps mentioned in Gather information by using TSS for User Experience issues.