VSS GetBackupMetadata may return incorrect path for Terminal Services

This article describes an issue that may occur when a VSS requestor calls GetBackupMetadata.

Applies to:   Windows Server 2012 R2 Datacenter, Windows Server 2012 R2 Standard, Windows Server 2012 Datacenter, Windows Server 2012 Standard
Original KB number:   3069994


When a Volume Shadow Copy Service (VSS) requestor calls GetBackupMetadata, the Terminal Services writer may return an incorrect path. This may cause failures in backup applications that are trying to back up this path and these files.

More information

The path that is returned by the Terminal Services writer may be of the form C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\Terminal Services. In this example, the Terminal Services folder name is incorrect and should be Remote Desktop Services instead.

If you encounter a failure to locate a reported file or folder that is related to Terminal Services or Remote Desktop Services, you can work around the issue by replacing Terminal Services with Remote Desktop Services in paths that are returned in the metadata.