A black screen may appear while sign-in by using remote desktop
This article provides a solution to an issue that a black screen may appear while sign-in by using remote desktop.
Original product version: Windows Server 2003
Original KB number: 555840
The following knowledge base can help you to resolve the issue of a black screen may appear while sign-in by using remote desktop.
While sign in into a remote server by using remote desktop, the following issues may occur:
A slow sign-in process.
A black screen appears for a while, until the regular desktop appears.
Disable the use of Bitmap Caching on the Remote Desktop Protocol (RDP) client.
Verify that the server, client, and the network equipment using the "MTU" size.
Configure bitmap caching
Troubleshooting Specific Remote Desktop problems.
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