Error message when you try to log on to a Windows Server 2003-based terminal server: Windows cannot load the user's profile but has logged you on with the default profile for the system
This article provides a solution to an issue that occurs when you log on to a Windows Server 2003-based terminal server.
Applies to: Windows Server 2003
Original KB number: 935649
When you try to log on to a Microsoft Windows Server 2003-based terminal server, you receive the following error message:
Windows cannot load the user's profile but has logged you on with the default profile for the system.
Detail: Insufficient system resources exist to complete the requested service.
When this problem occurs, the following events are logged in the Application log on the terminal server.
Event ID 1505
Event ID 1508
You experience this problem if many users are logged on to the terminal server.
This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To resolve this problem, modify the registry to increase the PoolUsageMaximum value and the PagedPoolSize value. To do this, follow these steps:
Click Start, click Run, type regedit, and then click OK.
Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management
On the Edit menu, point to New, and then click DWORD Value.
In the New Value #1 box, type PoolUsageMaximum, and then press ENTER.
Right-click PoolUsageMaximum, and then click Modify.
In the Value data box, type 60, click Decimal, and then click OK.
If the PagedPoolSize registry entry exists, go to step 8. If the PagedPoolSize registry entry does not exist, create it. To do this, follow these steps:
- On the Edit menu, point to New, and then click DWORD Value.
- In the New Value #1 box, type PagedPoolSize, and then press ENTER.
Right-click PagedPoolSize, and then click Modify.
In the Value data box, type ffffffff, and then click OK.
Exit Registry Editor, and then restart the computer.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
312362 Server is unable to allocate memory from the system paged pool
Did this fix the problem
Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.