How to: Create Service Invoices or CR/Adj Notes

Article
12/01/2017

Ease in invoicing your service orders is a key feature of Dynamics NAV. You can send an invoice to your customers at any time, or create invoices periodically.

To create an invoice directly, you can use the Service Contract window. You can also set up your system so that a service technician in the field can create an invoice for service that is not connected to a contract or order.

To invoice a service contract from the Service Contract page

Choose the icon, enter Create Service Contract Invoices, and then choose the related link.
Set the filters you want to apply.
In the Posting Date field, enter the date to use as the posting date on the service invoices.
In the Invoice to Date field, enter the date up to which you want to invoice contracts. The batch job will include the contracts with the next invoice dates, up to this date.
In the Action field, choose Create Invoices.
Choose OK to create the service invoices.

Note

You cannot create service invoices for the service contract when the Change Status field value is set to Open.

To post an invoice from a service order

The following procedure describes how to define the part of service that you will charge the customer for.

Choose the icon, enter Service Orders, and then choose the related link.
Choose the service order to invoice, and open the order card.
Choose the Service Lines action.
Find the required entries, and then specify the quantities for which you will charge the customer in the Qty. to Invoice field.

Note

You can invoice the customer for the registered service either fully or in parts. If you choose to invoice the customer fully, the value in the Qty. to Invoice field must be equal to the value in the Quantity field. You can post a full invoice together with a full shipment, and you can post a full invoice for an already posted full shipment that has been neither invoiced nor consumed previously.

When you post a partial invoice, there are two ways of specifying the quantity to invoice. If you are going to post the service with the Ship and Invoice option, the value in the Qty. to Invoice field must be equal to that in the Qty. to Ship field. If you want to invoice an already posted shipment, the quantity to invoice must be no larger than the value in the Quantity Shipped field.
Choose Post, and then either Invoice or Ship and Invoice. For more information about these options, see Posting in Service Management.

The service line you have selected is posted. You can post several service lines at once by selecting them all and choosing Post. If you do this, make sure you have filled in all the necessary information on the lines you want to post.

When you post the order with the Invoice option, a posted service invoice is created along with the corresponding ledger entries and updates to the relevant fields on the service lines of the order. In addition, previously posted shipment documents are updated with the quantities that have been invoiced. If you select the Ship and Invoice posting option, a posted shipment is created.

To create a service invoice manually

Typically, after you post a service order with the Invoice or Ship and Invoice option, a service invoice is posted automatically. Yet, you may need to issue an invoice that is not linked either to a service contract or to a service order. This procedure explains how to issue an invoice at the same time that the customer receives the service.

Choose the icon, enter Service Invoices, and then choose the related link.
Create a new service invoice.
Fill in the No. field.

Note

If you have set up number series for service invoices in the Service Mgt. Setup window, you can press Enter to select the next available service invoice number.
In the Customer No. field, enter the number of a customer. Select the relevant customer from the list.

The customer fields are filled in with information from the Customer card.
Enter a date in the Posting Date field. This date will appear on the posted entries. This field is filled with the current working date, but you can change it manually.
Fill in the Document Date field. The date you enter here will appear on the printed invoice and will be used to calculate the due date.
Fill in the service lines of the invoice. Fill in the Type, No., and Quantity fields to register items, resources and costs that have been used in servicing.

To invoice posted shipment lines

You might need to create a service invoice for the service that has already been shipped, either from one or several service orders, but not yet invoiced or consumed. You can fill in the invoice lines automatically with the selected posted shipment lines for a specific customer.

Choose the icon, enter Service Invoices, and then choose the related link.
Fill in the fields on the line as necessary. Choose a field to read a short description of the field or link to more information.
Create invoice lines for services shipped but not invoiced. Alternatively, you can use the Get Shipment Lines action to add posted shipment lines to the invoice.
Post the service invoice.

The posted service invoice and the corresponding ledger entries are created. Previously posted shipment documents are updated with the invoiced quantities and the relevant quantities on the service lines of the source orders.

To create a combined invoice

You can invoice the customer for services provided on different service orders. Invoice lines are created for items, resource hours, or costs that have already been shipped from different service orders but not yet invoiced.

Choose the icon, enter Service Invoices, and then choose the related link.
Fill in the fields on the line as necessary. Choose a field to read a short description of the field or link to more information.
Choose the Get Shipment Lines action. The Get Service Shipment Lines page displays all lines that are shipped but not invoiced for the customer.
Choose the lines for the service to invoice, and then choose OK to add the service shipment lines to the invoice.

To create a service CR/Adj Note

A service CR/Adj Note document is typically used when a customer returns an item, but it can also be used to give a customer some compensation or to correct an erroneous invoice.

Choose the icon, enter Service CR/Adj Notes, and then choose the related link.
Fill in the fields on the line as necessary. Choose a field to read a short description of the field or link to more information.
The Posting Date and Document Date fields display the work date. If needed, you can change it.
On the CR/adj note lines, enter information about the items that have been returned or removed, or the compensation that will be given to the customer.