Overview of Dynamics 365 Commerce 2021 release wave 2

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Dynamics 365 Commerce is an end-to-end solution delivering seamless commerce across all channels, encompassing sales, mobility, intelligence, and productivity, to help customer-facing businesses achieve more in a cloud-first, mobile-first way. The app offers comprehensive support to operate a broad range of business processes including e-commerce, clienteling, point of sale, call center, merchandising, inventory, and channel management capabilities, while providing a unified and immersive customer experience (for B2C and B2B engagements) across physical and digital channels.

Organizations can drive better business outcomes with Commerce through:

  • Engaging customers across channels: Give your customers or partners the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across physical and digital channels.
  • Getting everything to build and run digital commerce: Grow your business with a unified digital commerce solution that scales to meet your needs across business and consumer sales.
  • Enabling AI-driven intelligent commerce: Delight your customers with engaging, personalized, and item-based AI-powered recommendations discovery experiences to increase repeat visits, customer retention and loyalty, while increasing conversions and average order values.
  • Modernizing retail stores and streamlining operations: Create personalized and friction-free retail commerce experiences through user-friendly applications powered by robust back-office operations.
  • Gaining agility and scalability through a natively headless solution: Support traditional and emerging channels by using an agile, API-driven headless commerce engine to help adapt to current and emerging needs.

Key investments for this wave include:

  • Customer segmentation and targeting: Digital commerce organizations will be able to use site builder to target customer segments with specific page layouts and content.
  • Integration with Microsoft Clarity: Organizations can use Microsoft Clarity to view how end users interact with pages across their site, including mouse-action recordings, heatmaps, and analytics.
  • Customer-specific catalogs: Organizations can define specific product catalogs by business partner organization, which will restrict the business buyers to see and order products only from the catalog associated with their organization.
  • Enhanced reordering experience: Business buyers will be able to reorder the entirety of a past order or pick and choose individual products from a past order for reorder.
  • Reassign admin privileges: Admins of business partner organizations can designate one or multiple other users as admins and will also be able to revoke the admin privileges of another admin user.

RSS Subscription Updates to Dynamics 365 Commerce 2021 release wave 2