Frequently Asked Questions

This section contains answers to frequently asked questions about signing up for and using Business Central.

What email address can I use with Business Central?

Business Central requires that you use a work, or school, email address to sign up. Business Central does not support email addresses provided by consumer email services or telecommunication providers. This includes outlook.com, hotmail.com, gmail.com, and others.

If you try to sign up with a personal email address, you will get a message indicating to use a work or school email address. For more information, see Troubleshooting Self-Service Sign-Up.

Do I have to buy Office 365?

No. But if you want to experience Business Central as fully integrated with Office 365, you can sign up for a 1-month free trial of Office 365 here.

What is the integration with Office 365 about?

Business Central is fully integrated with Office 365 so that you can navigate freely between Office 365 apps and Business Central using the app launcher. In Business Central, you can open data in Excel, print reports using Word, and you can work with your Business Central data in Outlook, for example. For more information, see Using Business Central as your Business Inbox in Outlook.

Can I cancel my subscription?

Yes, but depending on how you signed up to Business Central, your data can be deleted or preserved. For more information, see Canceling Business Central.

Where do I go if I have questions?

If you have questions about Business Central that you can't find an answer for in this documentation, you can ask the Business Central community. For more information, see Dynamics 365 Business Central community. Also, our Support team post tips and tricks. For more information, see Dynamics 365 Business Central Support Blog.

Is it possible to extend my 30-day “New Company” trial period?

Yes. If you want to extend your trial, you should contact Microsoft at 1-800-865-9408. NOTE: It may take up to 2 business days to complete the trial extension process.

Our administrator has moved me to another plan to give me another role, but I still see the same Role Centre in Business Central?

This is a bit complicated, but it looks like your administrator didn't change your Role Centre and assign user groups that match the new licence. Essentially, your access to Business Central is determined by the type of plan (licence) that you have - this sets permissions and your default Role Centre page. You can change your Role Centre manually in My Settings, but if you are moved to another plan, such as moving you from the Business plan to the Team Members plan, you might see the old Home because your permissions were not changed.

Why can't I find that capability in my Business Central?

Did you read about a new capability in the roadmap or on our blog recently? In that case, your Business Central might not have been upgraded to the latest version yet. If the capability is published as an extension in AppSource, then there is a delay between the extension being announced and its availability in AppSource.

Can I get training in Business Central?

Yes, you can. But currently, you have to ask your reselling partner. If you don't know who that is, find a Business Central partner here.

If you have access to Microsoft CustomerSource, you can get access to the Imagine Academy site with eLearning material. For more information on how to get access, see the Microsoft Dynamics 365 training page.

Is Business Central available in my country?

Business Central is available in a limited number of markets, but new countries are added through Microsoft-led localisation or through partner-led localisation on a quarterly basis. For more information, see Countries and Translations Supported.

Why does Help describe functionality that I cannot access?

If your Experience setting in the Company Information window is set to Essential, then UI elements for the Manufacturing and Service Management features are not visible to you because they require the Premium experience. A text note is inserted in high-level help topics for these feature areas. For more information, see Changing Which Features are Displayed.

See Also

Getting Started
Using Business Central as Your Business Inbox in Outlook
Using Business Central without Outlook
Changing Basic Settings
Working with Business Central

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