Troubleshooting Self-Service Sign-Up

Signing up for Business Central is easy and can be done very quickly. You can create a free account even if you are an existing organisation. This article addresses issues that you may have during signup.

What email address can I use with Business Central?

Business Central requires that you use a work, or school, email address to sign up. Business Central does not support email addresses provided by consumer email services or telecommunication providers. This includes outlook.com, hotmail.com, gmail.com, and others.

If you try to sign up with a personal email address, you will get a message indicating to use a work or school email address.

Troubleshooting

In many cases, registering for Business Central can be achieved by following the sign-up process. However, there are several reasons why you may not be able to complete self-service signup. The table below summarizes some of the most common reasons you may not be able to complete signup and ways you can workaround these issues.

Symptom/Error Message Cause and Workaround
For Office 365 email addresses that are not registered in a supported country, you receive a message like the following during signup:

That didn't work, we don't support your country or region yet.
Business Central currently only supports Office 365 email accounts that are registered in a limited number of markets. For more information, see Regional Availability.
Personal email addresses such as nancy@gmail.com are not supported. You receive a message like the following during signup:

You entered a personal email address: Please enter your work email address so we can securely store your company's data.
or
That looks like a personal email address. Enter your work address so we can connect you with others in your company. And don’t worry. We won’t share your address with anyone.
Business Central does not support email addresses provided by consumer email services or telecommunications providers. To complete signup, try again using an email address assigned by your work or school. If you still cannot sign up and are willing to complete a more advanced setup process, you can register for a new Office 365 trial subscription and use that email address to sign up.
.gov or .mil email addresses You receive a message like the following during signup:

Business Central unavailable: Business Central is not available for users with .gov or .mil email addresses at this time. Use another work email address or check back later.
or
We can't finish signing you up. It looks like Business Central isn't currently available for your work or school.
Business Central does not support .gov or .mil addresses at this time.
Self-service signup is not enabled. You receive a message like the following during signup:

We can't finish signing you up. Your IT department has turned off signup for Business Central. Contact them to complete signup.
or
That looks like a personal email address. Enter your work address so we can connect you with others in your company. And don’t worry. We won’t share your address with anyone.
Your organization’s IT administrator has disabled self-service signup for Business Central. To complete signup, contact your IT administrator and ask them to follow the instructions on the page below to allow existing users to sign up for Business Central and to allow new users to join your existing tenant. You may also experience this problem if you signed up for Office 365 through a partner.
Email address is not an Office 365 ID. You receive a message like the following during signup:

We can't find you at contoso.com. Do you use a different ID at work or school? Try signing in with that, and if it doesn't work, contact your IT department.
Your organisation uses IDs to sign in to Office 365 and other Microsoft services that are different than your email address. For example, your email address might be Nancy.Smith@contoso.com but your ID is nancys@contoso.com. To complete signup, use the ID that your organisation has assigned to for signing in to Office 365 or other Microsoft services. If you do not know what this is, contact your IT administrator. If you still cannot sign up and are able to complete a more advanced setup process, you can register for a new Office 365 trial subscription and use that email address to sign up.
If your Office 365 account is registered to a supported country, and you are signing up for Business Central while in a different country, you receive a message like the following during signup:

That didn't work, we don't support your country or region yet.
Your organisation's Office 365 subscription is registered to a specific country in the Office 365 administration portal. The signup experience for Business Central uses the language and locale that your current browser uses, and as a result, you can get the error message even though you are in a supported country. Ask your IT administrator to verify the country that is specified in the organisation profile in the Office 365 administration portal. You may have to use a different account for Business Central.

Regional Availability

Business Central is currently available in the following markets:

Europe North America
Australia Canada
Austria
Belgium United States
Denmark
Germany
Finland
France
Italy
Netherlands
New Zealand
Spain
Sweden
Switzerland
United Kingdom

See Also

Welcome to Dynamics 365 Business Central
Working with Business Central