Frequently Asked Questions
This section contains answers to frequently asked questions about signing up for and using Dynamics 365 for Financials.
What email address can I use with Financials?
Financials requires that you use a work, or school, email address to sign up. Financials does not support email addresses provided by consumer email services or telecommunication providers. This includes outlook.com, hotmail.com, gmail.com, and others.
If you try to sign up with a personal email address, you will get a message indicating to use a work or school email address. For more information, see Troubleshooting Self-Service Sign-Up.
Do I have to buy Office 365?
No. But if you want to experience Financials as fully integrated with Office 365, you can sign up for a 1-month free trial of Office 365 here.
What is the integration with Office 365 about?
Financials is fully integrated with Office 365 so that you can navigate freely between Office 365 apps and Financials using the app launcher. In Financials, you can open data in Excel, print reports using Word, and you can work with your Financials data in Outlook, for example. For more information, see Using Dynamics 365 for Financials as your Business Inbox in Outlook.
Can I cancel my subscription?
Yes, but depending on how you signed up to Financials, your data can be deleted or preserved. For more information, see Canceling Financials.
Where do I go if I have questions?
If you have questions about Financials that you can't find an answer for in this documentation, you can ask the Dynamics 365 for Financials community. For more information, see Dynamics 365, Business edition community. Also, our Support team post tips and tricks. For more information, see Dynamics 365 for Financials Support Blog.
Is it possible to extend my 30-day “New Company” trial period?
Yes. If you want to extend your trial, you should contact Microsoft at 1-888-477-7989 (US) or 1-800-741-9206 (Canada). NOTE: It may take up to 2 business days to complete the trial extension process.
Our administrator has moved me to another plan to give me another role, but I still see the same Home page in Financials?
This is a bit complicated, but it looks like your administrator didn't change your Role Centre and assign user groups that match the new licence. Essentially, your access to Financials is determined by the type of plan (license) that you have - this sets permissions and your default Home page. You can change your Role Centre manually in My Settings, but if you are moved to another plan, such as moving you from the Business plan to the Team Members plan, you might see the old Home because your permissions were not changed.
Why can't I find that capability in my Financials?
Did you read about a new capability in the roadmap or on our blog recently? In that case, your Financials might not have been upgraded to the latest version yet. If the capability is published as an extension in AppSource, then there is a delay between the extension being announced and its availability in AppSource.