Get started with patient engagement

Enhance patient engagement with your healthcare organization by using patient outreach tools, a patient service center, and the patient portal in Microsoft Cloud for Healthcare.

Patient outreach solution

Patient outreach is a patient campaign management application that helps organize and automate marketing and outreach to patients. It enables healthcare providers to communicate with their communities and patients in a targeted, efficient way. Providers can use their choice of email, text, regular mail, or a combination, to provide healthcare information to specific groups of patients and community members.

  • Patient outreach app provides a template that leverages the industry measures as described by Healthcare Effectiveness Data and Information Set (HEDIS) for patient segmentation and campaign management, helping you reach patients with specific conditions in a more targeted manner. To view Patient outreach, select **Patient outreach" from your Microsoft Dynamics 365 home page. More information: Patient outreach: Reach out to patients for personalized care

  • The Azure Healthcare APIs (Preview) allows providers to consolidate the healthcare information about their patients and look at specific groups and community members as needed. It provides for ingestion of protected health information (PHI) data in an easy and seamless manner. More information: Azure Healthcare APIs (Preview)

  • Azure Health Bot empowers healthcare organizations to build and deploy their own compliant, AI-powered virtual health assistants, enabling patients to access and triage issues with a symptom checker, and then find appropriate and nearby care. More information: Azure Health Bot

Patient service center solution

Patient service center provides the following administrator and patient functions:

  • The Microsoft Cloud for Healthcare administrator uses the Omnichannel for Customer Service app to monitor and manage patient interactions and communications.

  • Patients use the Patient portal app to schedule appointments, view care information, and communicate with healthcare staff. Communications options include chat and Healthcare Bot. More information: Patient service center: Support patients with patient insights

  • The Azure Healthcare APIs (Preview) enables rapid exchange of data through Fast Healthcare Interoperability Resources (FHIR) API, and it enables organizations to ingest and view PHI data. This gives providers a better understanding of the clinical background and care plans for patients to allow for optimized patient engagement. More information: Azure Healthcare APIs (Preview)

  • Health Bot combines built-in medical intelligence with natural language capabilities, extensibility tools, and compliance constructs, allowing healthcare organizations to give patients access to trusted and relevant healthcare services and information. More information: Azure Health Bot

Patient access solution

Patients access Microsoft Cloud for Healthcare through the Patient portal app.

  • With Patient access, a patient can find contact information for a doctor, schedule an appointment, chat with a doctor, and view their clinical data. More information: Patient access: Provide access for personalized care

  • The Azure Healthcare APIs (Preview) brings all your clinical data in one place allowing you to see a full picture of your health record. This enables you to view all the information you need to make the right health decisions and choices. More information: Azure Healthcare APIs (Preview)

  • Health Bot allows customers to schedule appointments easily and securely. Users interact with the bot by using text or voice in a self-service manner. Health Bot implements natural language understanding and artificial intelligence (AI) technologies to understand the user's intent and provide accurate information. More information: Azure Health Bot

Secure end-to-end pipelines for PHI data – Azure Healthcare APIs (Preview)

In order to improve patient engagement, provide better care plans, and access to clinical data, your team needs to have access to disparate healthcare records stored in multiple systems. Azure Healthcare APIs (Preview) enables rapid exchange of data through Fast Healthcare Interoperability Resources (FHIR) APIs, backed by a managed platform as a service (PaaS) offering in the cloud. It makes it easier for anyone working with health data to ingest, manage, and persist PHI data in the cloud.

More information: Azure Healthcare APIs (Preview)

See also

Get started with Microsoft Cloud for Healthcare solutions powered by Dynamics 365