Troubleshoot service connectivity


Cloud services, such as SharePoint, do not require a gateway because the data is already in the cloud. You only need to provide your authorization credentials to set up a data source connection.

If your report fails to refresh, ensure that your data source credentials are up to date.

Screenshot of the data source credentials error showing credentials are invalid.

If your data source credentials are not up to date, you'll need to take further action to investigate and resolve the issue.

For more information, see Troubleshooting refresh scenarios.