Let users reset their own passwords

Getting crushed with people asking you to reset their passwords? As the Microsoft 365 admin, you can let people use the self-service password reset tool so you don't have to reset passwords for them. Less work for you!

Here are a few things you need to know:

  • You get self-service password reset for cloud users free with any Microsoft 365 business, education, or nonprofit paid plan. It doesn't work with Microsoft 365 trial.

  • It uses Azure. You'll automatically get this feature in Azure for free when you do these steps. It won't cost you anything to turn on self-service password reset if you don't use other Azure features.

  • If you're using an on-premises Active Directory, the above two points don't apply. Rather, you can set this up but it requires a paid subscription to Azure AD Premium.

Watch a short video about letting users reset their own passwords.

If you found this video helpful, check out the complete training series for small businesses and those new to Microsoft 365.

Let people reset their own passwords

These steps turn on self-service password reset for everyone in your business.

  1. In the admin center, go to the Settings > Settings page.
  1. In the admin center, go to the Settings > Security & privacy page.
  1. In the admin center, go to the Settings >Settings > Security & privacy page.
  1. At the top of the Settings page select Security & Privacy.

  2. Select Self Service Password Reset.

  3. On the Properties page, select All to enable it for everyone in your business, and then select Save.

  4. When your users sign in, they will be prompted to enter additional contact information that will help them reset their password in the future.

Set the password expiration policy for your organization

Set an individual user's password to never expire

Microsoft 365 Business training videos