Add end-user authentication to a Power Virtual Agents bot
Select the version of Power Virtual Agents you're using here:
You can enable user authentication directly within a Power Virtual Agents bot conversation. User authentication means you can get a user's basic properties such as name and ID in bot variables, but also prompt a user to sign in using an authentication node, retrieve a user token for that user, and then use that token to retrieve the user's information from a back-end system.
You can also configure single sign-on (SSO) so your users don't need to sign in manually.
Before using this feature, you must follow the end-user authentication configuration instructions.
If your bot is configured with either "Only for Teams" or "Manual" authentication options, you will have a set of authentication variables available in your topics. Check the authentication configuration documentation for more information on how to configure authentication in your bot.
The following table compares authentication variable availability by authentication configuration option:
|Authentication Variable||No Authentication||Only for Teams||Manual|
UserDisplayName variable contains the user's display name stored in the identity provider. You can use this variable to greet or refer to the end user without them having to explicitly tell it to the bot, making it more personalized.
This field value is obtained from the Azure Active Directory (Azure AD)
name claim. For OAuth providers, this is the value stored in the
name claim. Power Virtual Agents automatically extracts this field into the variable, so ensure you have
profile as part of your authentication scope setup.
UserID variable contains the user's ID stored in the identity provider. This value can be used by Power Automate flows to call APIs that take the UserID as a value.
This field value is obtained from the Azure AD
sub claim. For OAuth providers, this is the value stored in the
sub claim. Power Virtual Agents automatically extracts this field into the variable.
UserID variables are not guaranteed to be filled, and might be empty strings depending on the user configuration in the identity provider. Test with a user from your identification provider to ensure your topics work correctly, even if these variables are empty.
IsLoggedIn variable indicates whether the user is signed in (either as a result of signing in or already being signed in, also known as the log-in success path) or not signed in (which would result in the log-in failure path).
IsLoggedIn is a boolean-type variable containing the signed-in status of the user. You can use this variable to create branching logic in your topics that checks for a successful sign-in (for example, in the template already provided as part of adding the Authenticate node), or to opportunistically fetch user information only if the user is signed in.
AuthToken variable contains the user's token, obtained after the user is signed in. You can pass this variable to Power Automate flows so they can connect to back-end APIs and fetch the user's information, or to take actions on the user's behalf.
Make sure you're passing the
AuthToken variable only to trusted sources. It contains user authentication information, which, if compromised, could harm the user.
AuthToken inside Message nodes, or on flows that you don't trust.
Testing authentication variables
By default, the Test bot pane will use the account of the currently signed-in user to populate the
UserID variables. However, when testing topics that use authentication, you might want to use other values for these variables (or even a blank value).
For example, you might want to test how special characters are used, or what happens if the variable is empty.
This only applies to the Test bot pane; you can't use the commands described in this section in a published bot deployed to a channel.
The following table lists the commands that will populate these variables. Enter the command into the Test bot pane just as you would if you were normally chatting with the bot. You'll receive a confirmation message from the bot if you're successful. If your bot doesn't use authentication, you'll receive an error.
If you reset the Test bot pane (or you make changes to a topic that cause the Test bot to reset automatically), you will need to send the commands again.
|Variable||Custom value command||Empty (blank) value command|
You can't populate the
UserID variable with a custom value (other than an empty or blank value) due to security reasons.
Authentication when using "Only for Teams" configuration
If your authentication option is set to Only for Teams, you don't need to explicitly add authentication to your topics. In this configuration, any user in Microsoft Teams is automatically signed in via their Teams credentials and they don't need to explicitly sign in with an authentication card. If your authentication option is set to Manual, then you will need to add the authentication node (even for the Teams channel).
If your authentication option is set to "Only for Teams", you don't have the option to explicitly add authentication to your topics.
Add user authentication to a topic
The Authenticate node will prompt a user to log in with a sign-in card. If a user is already logged in, they won't be prompted again, even if they reach another Authenticate node.
Once the user enters their username and password in the prompt (hosted by the identity provider), they might be prompted to enter a validation code, depending on the channel. Some channels, such as Microsoft Teams, do not require the user to enter a validation code.
When your bot has SSO configured, the user won't be prompted to sign in.
To add an Authenticate node to your topic:
Go to the Topics page for the bot you want to edit.
Open the Authoring canvas for the topic you want to add the authentication template to.
If your bot is connected to Dynamics 365 Customer Service, the Authentication node can't be part of the conversation path the bot follows when initially greeting users – otherwise the sign-in card will be shown twice. Instead you should add the Authenticate node to another topic that is triggered by a user response.
Select Add node (+) to add a message node. Enter what the bot should say to indicate that a sign-on experience is about to occur.
Underneath the message node, select Add node (+), select Call an action, and then select Authenticate.
The Authenticate node is only available in the action picker at the end of a dialog tree (as a leaf node). It cannot be added in the middle of a dialog. Once added, other nodes can be added below it.
Once selected, a number of new nodes will be added automatically. These nodes include a parent Authenticate node, followed by nodes for both a success and a failure path.
AuthToken usage without an Authenticate node
AuthToken variables are available even if you don't use the template provided by the Call an action menu entry. If you pass the
AuthToken variable without first having the user go through the Authenticate node, the user will be prompted to sign in at that step.
AuthToken variable can be useful if you always expect the user to be signed in, or if your user is being redirected from a different topic. We suggest you use the template provided by the Call an action entry to treat cases where the user fails to sign in.
If the user signs out in the middle of a conversation, they will be prompted to sign in again if the topic comes to a node that uses the
The success path equates to where
IsLoggedIn = True and accounts for when the user has successfully signed in (or was already signed in).
If you have logic that uses the
AuthToken variable (for example, to connect to a back-end system using a flow to retrieve a user's information), it should go under this path.
The failure path equates to any condition other than
IsLoggedIn = True. In most cases the failure path occurs because the user failed to sign in, used the wrong password, or canceled the sign-in experience.
Add any logic you might want to treat this case. As an example, we have provided options for retrying or to escalate to a live agent. Customize the failure path's actions for your particular scenario and usage.
Testing your topic
Make sure to test your topic using a real user configured in your identity provider. Ensure both the sign-in success and failure paths are exercised, so there are no surprises if your user fails to sign in or there is an error with the identity provider's sign-in experience.
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