Support and help options for developers

If you're just starting to integrate with Azure Active Directory (Azure AD), Microsoft identities, or Microsoft Graph API, or when you're implementing a new feature to your application, there are times when you need to obtain help from the community or understand the support options that you have as a developer. This article helps you to understand these options, including:

  • How to search whether your question hasn't been answered by the community, or if an existing documentation for the feature you're trying to implement already exists
  • In some cases, you just want to use our support tools to help you debug a specific problem
  • If you can't find the answer that you need, you may want to ask a question on Stack Overflow
  • If you find an issue with one of our authentication libraries, raise a GitHub issue
  • Finally, if you need to talk to someone, you might want to open a support request

If you have a development-related question, you may be able to find the answer in the documentation, GitHub samples, or answers to Stack Overflow questions.

For faster results, scope your search to Stack Overflow, the documentation, and the code samples by using the following query in your favorite search engine:

{Your Search Terms} (site:stackoverflow.com OR site:docs.microsoft.com OR site:github.com/azure-samples OR site:cloudidentity.com OR site:developer.microsoft.com/graph)

Where {Your Search Terms} correspond to your search keywords.

Use the development support tools

Tool Description
jwt.ms Paste an ID or access token to decode the claims names and values.
Microsoft Graph Explorer Tool that lets you make requests and see responses against the Microsoft Graph API.

Post a question to Stack Overflow

Stack Overflow is the preferred channel for development-related questions. Here, members of the developer community and Microsoft team members are directly involved in helping you to solve your problems.

If you can't find an answer to your question through search, submit a new question to Stack Overflow. Use one of the following tags when asking questions to help the community identify and answer your question more quickly:

Component/area Tags
ADAL library [adal]
MSAL library [msal]
OWIN middleware [azure-active-directory]
Azure B2B [azure-ad-b2b]
Azure B2C [azure-ad-b2c]
Microsoft Graph API [microsoft-graph]
Any other area related to authentication or authorization topics [azure-active-directory]

The following posts from Stack Overflow contain tips on how to ask questions and how to add source code. Follow these guidelines to increase the chances for community members to assess and respond to your question quickly:

Create a GitHub issue

If you find a bug or problem related to our libraries, raise an issue in our GitHub repositories. Because our libraries are open source, you can also submit a pull request.

For a list of libraries and their GitHub repositories, see the following:

Open a support request

If you need to talk to someone, you can open a support request. If you are an Azure customer, there are several support options available. To compare plans, see this page. Developer support is also available for Azure customers. For information on how to purchase Developer support plans, see this page.

You can also try a virtual agent to obtain support or ask questions.