Microsoft Dynamics 365 and GDPR

The General Data Protection Regulation, or GDPR, is fundamentally about protecting and enabling the privacy rights of individuals. Read more about Microsoft's commitment to security at the Microsoft Trust Centre.

Dynamics 365 is committed to help our customers meet their GDPR requirements. Here you will find information and a number of resources to help you understand how Dynamics supports GDPR and provides the information and tools for our customers to define and support their GDPR obligations.

Here are the types of information we have additional information about:

White papers

For Dynamics 365 applications and services, the following white papers provide an overview of the GDPR and suggest an approach for how you can think about both enhancing your data protection capabilities as well as how you may want to think about complying with the GDPR as expressed in four stages – Discover, Manage, Protect and Report.

What GDPR means for your business applications: the IDC analyst’s view

Customer Engagement

Unified Operations


On-premises products



Data Subject Requests

The GDPR grants individuals (or data subjects) certain rights in connection with the processing of their personal data, including the right to correct inaccurate data, erase data or restrict its processing, receive their data and fulfill a request to transmit their data to another controller. Below are a number of resources for Dynamics 365 customers to help them to respond to Data Subject Requests (DSRs).

DSRs on the Service Trust Portal – You can find information that discusses what the GDPR requires of controllers (you) and processors (Microsoft) to respond to DSRs, and how Microsoft will enable you to do so.

The Relevance Search report is available for Customer Service, Field Service, Marketing, Project Service Automation, and Sales.

Resources to help administrators and customizers configure Relevance Search:

Resources to help users get started with Relevance Search:

Person Search Report

The Person search report is available for Finance and Operations, Retail, and Talent Core HR.

Compliance Manager

Compliance Manager is a cross–Microsoft Cloud services solution designed to help organizations meet complex compliance obligations like the GDPR. It performs a real-time risk assessment that reflects your compliance posture against data protection regulations when using Microsoft Cloud services, along with recommended actions and step-by-step guidance.

You can try Compliance Manager yourself by visiting the Service Trust Portal to download it. See the Compliance manager support page to get started: Use Compliance Manager to help meet data protection and regulatory requirements when using Microsoft cloud services

Compliance manager blog posts

Compliance manager white papers and datasheets

Compliance manager videos


Hear from Microsoft about how we support GDPR, and learn how we are helping our Dynamics customers to support their GDPR requirements.

Blog posts

Hear from Microsoft about GDPR, what it means to our customers, and what it means to us as a corporation.


Get deeper knowledge about Microsoft, GDPR, and our own GDPR journey.