MSN Explorer: Sign-in credentials not recognized
When you try to connect to MSN, you may see one or more of these error messages:
"Error 6: We were unable to sign you in. Please check your email name and password, and try again."
"Error 691 Access Denied: username and/or password were invalid on the domain."
Additionally, you may see one or more of these messages on the MSN Connection page:
"Event: Password not correct."
"Event: The member name and password do not match."
"Event: You could not access the remote access server because your user name and/or password was not recognized by the domain."
Either your user name or password was mistyped, or there's a problem with how MSN is currently handling user name or password authentication. Try to sign in to MSN a little later, and ensure that you type your user name and password correctly.