Video viewer appears black

  • Article

If the video viewer appears black when you try to view a video on MSN Video, you may need to enable the ShockWave Flash or Microsoft Silverlight add-ons in Windows Internet Explorer.

  1. Click the Tools menu, and then click Internet Options.

  2. On the Programs tab, click Manage add-ons.

  3. If you use Adobe Flash Player, in the list of add-ons, click Shockwave ActiveX Control.

    - or -

    If you use Microsoft Silverlight, in the list of add-ons, click Microsoft Silverlight.

  4. Under Settings, click Enable.

  5. Click OK, and then click OK again.

Notes

  • If you don't see Shockwave ActiveX Control or Microsoft Silverlight in the list of add-ons, go to the Adobe Flash Player website and install Adobe Flash Player, or go to Get Started - Install Silverlight and install Microsoft Silverlight.

  • To enable the ShockWave Flash or Microsoft Silverlight add-ons in a browser other than Internet Explorer, see the documentation for your browser.

"Not available in your region" error message when you try to watch a video
Can't view videos
Page status is stuck on "Loading"