Register for self-service password reset

Important

Are you here because you can't sign in? If so, see Reset your work or school password.

As an end user, you can reset your password or unlock your account by yourself if you use Azure Active Directory (Azure AD) self-service password reset (SSPR). Before you can use this functionality, you have to register your authentication methods or confirm the predefined authentication methods that your administrator has populated.

Register or confirm authentication data with SSPR

  1. Open the web browser on your device and go to the password reset registration page.
  2. Enter your username and the password that your administrator provided.
  3. Depending on how your IT staff has configured things, one or more of the following options are available for you to configure and verify. If your administrator has your permission to use your information, they can populate some of the information for you.
    • Office phone: Only your administrator can set this option.
    • Authentication Phone: Set this option to another phone number that you have access to. An example is a cell phone that can receive a text or a call.
    • Authentication Email: Set this option to an alternate email address that you can access without using the password you want to reset.
    • Security Questions: Your administrator has approved this list of questions for you to answer. You can't use the same question or answer more than once.
  4. Provide and verify the information that your administrator requires. If more than one option is available, we suggest that you register multiple methods. This gives you flexibility when one of the methods isn't available. An example is when you're traveling and you're unable to access your office phone.

    Register authentication methods and select finish

  5. Select finish. You can now use SSPR when you need to in the future.

If you enter data for Authentication Phone or Authentication Email, it's not visible in the global directory. The only people who can see this data are you and your administrators. Only you can see the answers to your security questions.

Your administrators might require you to confirm your authentication methods after a period of time to make sure you still have the appropriate methods registered.

Common problems and their solutions

Here are some common error cases and their solutions:

Error case What error do you see? Solution
I get a "please contact your administrator" page after entering my user ID Please contact your administrator.

We've detected that your user account password is not managed by Microsoft. As a result, we are unable to automatically reset your password.

Contact your IT staff for any further assistance.
You're seeing this message because your IT staff manages your password in your on-premises environment and does not allow you to reset your password from the Can't access your account link.

To reset your password, contact your IT staff directly for help. Let them know you want to reset your password so they can enable this feature for you.
I get a "your account is not enabled for password reset" error after entering my user ID Your account is not enabled for password reset.

We're sorry, but your IT staff has not set up your account for use with this service.

If you'd like, we can contact an administrator in your organization to reset your password for you.
You're seeing this message because your IT staff has not enabled password reset for your organization from the Can't access your account link or hasn't licensed you to use the feature.

To reset your password, select the contact an administrator link. An email will be sent to your company's IT staff. The email lets them know you want to reset your password, so they can enable this feature for you.
I get a "we could not verify your account" error after entering my user ID We could not verify your account.

If you'd like, we can contact an administrator in your organization to reset your password for you.
You're seeing this message because you're enabled for password reset, but you haven't registered to use the service. To register for password reset, go to the password reset registration page after you have regained access to your account.

To reset your password, select the contact an administrator link to send an email to your company's IT staff.

Next steps