Improved customer journey experience


Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

As announced in this blog post, Microsoft is making some changes to the update schedules in April in response to COVID-19. The April 2020 release wave 1 updates will be generally available as mentioned in the Dynamics 365 and Power Platform release plans. More information is available in the product-specific FAQs. We will continue to release critical updates for Dynamics 365 applications and Power Platform, and are extending the deprecation timelines for some capabilities to give customers and partners additional time to make the transition. Microsoft is committed to supporting to our customers and partners in these uncertain times.

Enabled for Public preview Early access General availability
End users, automatically - This feature is released. Feb 3, 2020 Apr 2020

Business value

Some of your customer journeys might include email messages with time-sensitive content. Time-sensitive emails could include time-limited offers, holiday promotions, or a two-week reminder for an upcoming event. Because contacts might join the journey at any time, you can now prevent delivering outdated information by setting an expiration date for one or more selected email messages.

Feature details

Expiration dates and times for time-sensitive content: Set a static expiration date and time—for example, March 31, 2020, at 10:00 PM in the customer’s time zone. No outdated messages: Any contact who enters an email tile after its expiration date doesn't receive the email message. Determine who didn't receive your message: Information on who didn't receive a message due to an expiration date is captured and available from email and journey insights. Warning when stopping live records: Before stopping email messages, forms, or segments used by live customer journeys, the user sees a warning message to help prevent the user from inadvertently corrupting an entity used in a live journey.

Add an expiration date and time to customer journeys

See also

What's new in Dynamics 365 Marketing (docs)