Use natural language to create targeted segments

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts Oct 1, 2020 - -

Business value

You can now use natural language sentences to build or view segments in Dynamics 365 Marketing. Use simple words to specify the attributes and logic for the segment you want to target so you can reach the exact audience you are looking for. For example, using natural language, you can create a segment of “customers who live in the US but not Florida, and work in retail.”

Feature details

Natural language queries enable the following:

  • When creating a complex segment that includes contact attributes and interactions or behaviors, use natural language to target the right audience in a campaign without complex syntax.
  • When looking at a segment created by another user (or imported from an external tool), understand the logic of the segment in natural language to decide whether it meets the target profile for a campaign.
  • When using a segment template to create a segment, fill in the template using natural language instead of spending time parsing the segment logic.

Leverage natural language to create and consume segments

Geographic areas

This feature will be released into the following Microsoft Azure geographic areas:

  • United States
  • Europe
  • United Kingdom

See also

Preview: Natural language use in segments (docs)