Overview of Dynamics 365 Field Service 2021 release wave 1

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Dynamics 365 Field Service is an end-to-end solution that allows customers to transform their service operations by connecting people, places, and things to deliver customer-centric experiences. Field Service empowers organizations to move from being reactive to providing proactive or predictive field service, and to embrace new business models such as outcome-based service or “anything-as-a-service.”

For 2021 release wave 1, we will deliver rich scenarios in several areas including:

  • Streamlined onboarding experience for faster time-to-value and ability to use Field Service in productive environments.
  • Enhanced technician empowering with capabilities such as mixed-reality calling, knowledge management, or virtual agents in Field Service mobile.
  • Comprehensive customer engagement capabilities for companies to be in close communication with their customers.

RSS Subscription Updates to Dynamics 365 Field Service 2021 release wave 1