Set Up Workflows
You can set up and use workflows that connect business-process tasks performed by different users. System tasks, such as automatic posting, can be included as steps in workflows, preceded or followed by user tasks. Requesting and granting approval to create new records are typical workflow steps. For more information, see Using Workflows.
Before you begin to use workflows, you must set up workflow users and approval users, specify how users receive notifications about workflow steps, and then create the workflows, potentially preceded by code customisation.
On the Workflow page, you create a workflow by listing the involved steps on the lines. Each step consists of a workflow event, moderated by event conditions, and a workflow response, moderated by response options. You define workflow steps by filling fields on workflow lines from fixed lists of event and response values representing scenarios that are supported by the application code.
If a business scenario requires a workflow event or response that is not supported, a Microsoft partner must implement them through code, or you can set up a workflow using Power Automate. For more information, see Using Business Central in an Automated Workflow or Events in AL in the developer help, respectively.
The following table describes a sequence of tasks, with links to the topics that describe them.
|Set up workflow users and user groups.||Set Up Workflow Users|
|Set up workflow users who take part in approval workflows.||Set Up Approval Users|
|Specify how workflow users are notified of workflow steps, including approval requests.||Setting Up Workflow Notifications|
|Specify if users are notified by email or note and how often notifications are sent.||Specify When and How to Receive Notifications|
|Customise the content of the email notification by modifying report 1320, Notification Email.||Create and Modify Custom Report Layouts|
|Set up an SMTP server to enable email communication in and out of Business Central||Set up Email|
|Specify the different steps of a workflow by connection workflow events with workflow responses.||Create Workflows|
|Use workflow templates to create new workflows.||Create Workflows from Workflow Templates|
|Share workflows with other Business Central databases.||Export and Import Workflows|
|Learn how to set up a workflow for approving sales documents by following an end-to-end procedure.||Walkthrough: Setting Up and Using a Purchase Approval Workflow|
Example of an Approval Workflow
This video shows how to set up an workflow that will require someone to request someone else's approval before they can change information about an existing customer, or create a new customer.