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Sync enrolled device for Windows 10 or later

  • Article

Applies to

  • Windows 10
  • Windows 11

Sync the enrolled device you're using for work to get the latest updates, requirements, and communications from your organization. Company Portal regularly syncs devices as long as you have a Wi-Fi connection. However, if you ever need to disconnect for an extended period of time, you can manually sync the device when you return to get any updates you missed. Syncing can also help resolve work-related downloads or other processes that are in progress or stalled. If you're experiencing slow or unusual behavior while installing or using a work app, try syncing your device to see if an update or requirement is missing.

This article describes how to start a sync from the:

  • Company Portal app
  • Desktop taskbar or Start menu
  • Settings app

Sync from Company Portal app for Windows

Complete these steps to sync a device in the Company Portal app. You can sync devices running Windows 10 with the Creator's Update (1703) or later, and Windows 11.

  1. Open the Company Portal app on your device.

  2. Select Settings > Sync.

    Screenshot home page of Company Portal app, highlighting Settings area.

    Screenshot settings page of Company Portal app, highlighting Sync button.

Sync from device taskbar or Start menu

You can access the Company Portal syncing action from your device's desktop. This way is useful if you have the app pinned directly to your taskbar or Start menu, and want to quickly sync.

  1. Find the Company Portal app icon in your taskbar or Start menu.

  2. Right-click the app's icon so its menu (also referred to as a jump list) appears.

    Screenshot of the Windows taskbar on a device's desktop. Company Portal app icon was selected and shows a menu with options "Pin to taskbar," "Close window," and "Sync this device" action.

  3. Select Sync this device. The Company Portal app opens and the sync begins.

Sync from Settings app (Windows 10 or later)

Sync devices running Windows 10 or later from the system Settings app.

  1. On your device, select Start > Settings.

  2. Select Accounts.

  3. Select the option that matches your onscreen experience.

Access work or school steps

  1. Select Access work or school.

    Screenshot showing Access work or school option.

  2. Select your work account, which is marked with a briefcase icon or Microsoft logo.

    Choose your account name next to the briefcase or Microsoft logo.

  3. Select Info.

  4. Select Sync.

Work access steps

  1. Select Work access.
  2. Under Enroll in to device management, select the account that's associated with your workplace.
  3. Choose Sync. The button remains inactive until the sync is complete.

Sync from Settings app (Microsoft HoloLens)

Sync HoloLens running the Windows 10 Anniversary Update (also known as RS1) or later from the system Settings app.

  1. Open the Settings app on your device.
  2. Select Accounts.
  3. Select Work Access.
  4. Find your connected account, and then select Sync.

Next steps

Still need help? Contact your support person. For support information, sign in to the Company Portal app or Company Portal website and go to Help & support.