How to wipe only corporate data from Intune-managed apps

When a device is lost or stolen, or if the employee leaves your company, you want to make sure company app data is removed from the device. But you might not want to remove personal data on the device, especially if the device is an employee-owned device.

Note

The iOS, Android, and Windows 10 platforms are the only platforms currently supported for wiping corporate data from Intune managed apps. Intune managed apps are applications that include the Intune APP SDK and have a licensed user account for your organization. Deployment of Application Protection Policies are not required to enable app selective wipe.

To selectively remove company app data, create a wipe request by using the steps in this topic. After the request is finished, the next time the app runs on the device, company data is removed from the app. In addition to creating a wipe request, you can configure a selective wipe of your organization's data as a new action when the conditions of Application Protection Policies (APP) Access settings are not met. This feature helps you automatically protect and remove sensitive organization data from applications based on pre-configured criteria.

Important

Contacts synced directly from the app to the native address book are removed. Any contacts synced from the native address book to another external source can't be wiped. Currently, this only applies to the Microsoft Outlook app.

Deployed WIP policies without user enrollment

Windows Information Protection (WIP) policies can be deployed without requiring MDM users to enroll their Windows 10 device. This configuration allows companies to protect their corporate documents based on the WIP configuration, while allowing the user to maintain management of their own Windows devices. Once documents are protected with a WIP policy, the protected data can be selectively wiped by an Intune administrator. By selecting the user and device, and sending a wipe request, all data that was protected via the WIP policy will become unusable. From the Intune in the Azure portal, select Client app > App selective wipe. For more information, see Create and deploy Windows Information Protection (WIP) app protection policy with Intune.

Create a wipe request

  1. Sign in to the Microsoft Endpoint Manager Admin Center.

  2. Select Apps > App selective wipe > Create wipe request.
    The Create wipe request pane is displayed.

  3. Click Select user, choose the user whose app data you want to wipe, and click Select at the bottom of the Select user pane.

    Screenshot of the 'Select user' pane

  4. Click Select the device, choose the device, and click Select at the bottom of the Select Device pane.

    Screenshot of 'Create wipe request' pane where device is selected

  5. Click Create to make a wipe request.

The service creates and tracks a separate wipe request for each protected app on the device, and the user associated with the wipe request.

Screenshot of 'Client apps - App selective wipe' pane

Monitor your wipe requests

You can have a summarized report that shows the overall status of the wipe request, and includes the number of pending requests and failures. To get more details, follow these steps:

  1. On the Apps > App selective wipe pane, you can see the list of your requests grouped by users. Because the system creates a wipe request for each protected app running on the device, you might see multiple requests for a user. The status indicates whether a wipe request is pending, failed, or successful.

    Screenshot of the wipe request status in the App selective wipe pane

Additionally, you are able to see the device name, and its device type, which can be helpful when reading the reports.

Important

The user must open the app for the wipe to occur, and the wipe may take up to 30 minutes after the request was made.

Delete a wipe request

Wipes with pending status are displayed until you manually delete them. To manually delete a wipe request:

  1. On the Client Apps - App selective wipe pane.

  2. From the list, right-click on the wipe request you want to delete, then choose Delete wipe request.

    Screenshot of the wipe request list in the App selective wipe pane

  3. You're prompted to confirm the deletion, choose Yes or No, then click OK.

See also

What's app protection policy

What's app management